Reading, Meditation and Music
DAVID SAGAYA RAJ RAYAR
Customer Service Supervisor
Muscat
Summary
Insightful Supervisor with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Customer Service Supervisor
OUA TRAVEL LLC (GSA for British Airways)
Muscat
05.2008 - 01.2022
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Used PRS and BAPS to prepare pre-departure and post-departure reports and passenger manifests.
- Created, prepared and delivered reports to various departments.
Senior Travel Consultant
Link Air
Trivandrum, Kerala
07.2006 - 04.2008
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Administrator and HR Assistant
Micromaster Sofwares and Career Consultants
Trivandrum, Kerala
05.2002 - 06.2006
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Coordinated with human resources department to handle payroll and personnel databases.
Education
Bachelor of Arts - Philosophy and Psychology
St. Arulanandar College
Madurai, Tamilnadu, India 06.1999 - 05.2002
Skills
Customer service specialist
Preflight briefings
Emergency care
Airline Operations
Relationship Management
Reservations
Emergency Response
Company policy adherence
Verbal and written communication
Aviation regulations
Schedule Management
Crew coordination
Interpersonal communications
Hospitality service expertise
Certification
Customer Service Skills from British Airways
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Skills from British Airways
02-2019
Emergency Procedures from British Airways
06-2018
Customer Service Supervisor
OUA TRAVEL LLC (GSA for British Airways)
05.2008 - 01.2022
Senior Travel Consultant
Link Air
07.2006 - 04.2008
Administrator and HR Assistant
Micromaster Sofwares and Career Consultants
05.2002 - 06.2006
Bachelor of Arts - Philosophy and Psychology
St. Arulanandar College
06.1999 - 05.2002