Chiagozie Ositadinma
Summary
Highly skilled professional with a strong background in communication, problem-solving, and multi-tasking. Demonstrated expertise in handling guest complaints and leading teams as a trainer and team leader. Known for a results-driven approach, exceptional listening capacity, and consistently achieving targets. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Shift Leader
JW Marriott Hotel, Muscat Oman
Muscat
2023.12 - 2026.06
- Covers the night manger position on off days
Pre-opening Shift Leader
JW Marriott Muscat
Muscat
2023.09 - 2024.10
Front office supervisor
Protea Hotel by Marriott Owerri Select
Owerri
2022.11 - 2023.11
Guest experience Agent
Protea Hetel by Marriott Owerri Select
Owerri, Imo
2017.07 - 2022.10
Education
Bachelor of Science - Microbiology
Anambra State University Uli Campus
Anambra Nigeria 2011.09 - 2015.05
Skills
- Communication Skills
- Handling Guest Complaint
- Problem Solving
- Multi-tasking
- Trainer / Team Leader
- Results-Driven approach
- Listening capacity
- Targets Achiever
Certification
- Customer Service Recovery
- Interacting with Guest
- Effective Communication Essentials
- Emotional Intelligence Fundamentals
- Problem Solving & Creative Thinking
Accomplishments
- JW Learning Champion
- Hotel Membership Enrollment Champion
Personal Information
Affiliations
- Video Games
- Traveling
PERSONAL DETAIL
- Date of Birth: 01/08/1993
- Marital Status: Single
- Country: Nigeria
ADDITIONAL QUALIFICATION
- OPERA PMS USER
- MICROSOFT
- MGS User
RELEVANT EXPERIENCE
- Handling Reservation
- Operator
- Housekeeping
- Handling Transportation
- Guest Service Agent
Timeline
Shift Leader
JW Marriott Hotel, Muscat Oman
2023.12 - 2026.06
Pre-opening Shift Leader
JW Marriott Muscat
2023.09 - 2024.10
Front office supervisor
Protea Hotel by Marriott Owerri Select
2022.11 - 2023.11
Guest experience Agent
Protea Hetel by Marriott Owerri Select
2017.07 - 2022.10
Bachelor of Science - Microbiology
Anambra State University Uli Campus
2011.09 - 2015.05