Summary
Overview
Work History
Skills
Education
Timeline
Barista
Charles Shyaka

Charles Shyaka

Muscat

Summary

Accomplished Head Barista with a proven track record at Ooka Booka, enhancing customer satisfaction and loyalty through expert espresso preparation and latte art mastery. Excelled in team leadership, fostering a collaborative environment and optimizing workflow for peak efficiency. Skilled in specialty drink creation and adaptability under pressure, significantly contributing to café success.

Overview

5
5
years of professional experience

Work History

Head Barista

Ooka Booka
07.2023 - Current
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.

Head Barista

Delizia Italiana
08.2021 - 06.2023
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
  • Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
  • Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.

Barista

Simba Supermarket Café
09.2019 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Skills

  • Barista mentoring
  • Specialty drink preparation
  • Latte art mastery
  • Food Safety Compliance
  • Adaptability under pressure
  • Menu development
  • Espresso expertise
  • Recipe creation
  • Team Leadership
  • Espresso machine operation
  • Active listener
  • Opening and closing duties

Education

High school diploma

Timeline

Head Barista

Ooka Booka
07.2023 - Current

Head Barista

Delizia Italiana
08.2021 - 06.2023

Barista

Simba Supermarket Café
09.2019 - 07.2021

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Charles Shyaka