Carl Engman
Mucat,Oman,Oman
Summary
Skilled professional specializing in data confidentiality management and digital ordering systems. Proven negotiation abilities and expertise in table setting enhance operational efficiency and customer satisfaction. Committed to applying these skills to achieve success in fast-paced environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Room service Head waiter
Kempinski Hotel, Muscat
Muscat,Oman, Oman
10.2022 - Current
- Supervised waitstaff to ensure prompt and efficient room service delivery.
- Coordinated guest orders with kitchen staff to ensure accuracy and satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
Room service waiter
Kempinski Hotel, Gold Coast City
Accra,Ghana, Ghana
08.2016 - 04.2021
- Delivered exceptional food and beverage service to guests ensuring satisfaction and comfort.
- Collaborated with kitchen staff to coordinate timely and accurate meal preparations for guests.
- Maintained cleanliness and organisation of service areas to enhance guest experience and safety.
- Anticipated guest needs and preferences to provide personalised recommendations and service.
- Assisted in training new team members on service standards and operational procedures.
Banquet Waiter
La Palm Royal Beach Hotel
La,Accra, GHANA
08.2013 - 08.2016
- Provided exceptional service to guests during large-scale banquet events.
- Coordinated with kitchen staff to ensure timely delivery of meals to guests.
- Assisted in setting up and dismantling banquet facilities according to event specifications.
- Maintained cleanliness and organisation of dining areas throughout events.
Education
Diploma - Hospitality
Holy Trinity Hospitality School
Accra,Ghana 01.2016 - 06.2016
wassce - Business Management
Action Senior Technical School
Accra,Ghana 09.2009 - 05.2013
Skills
- Data confidentiality management
- Digital ordering systems
- Negotiation skills
- Table setting expertise
Languages
English
Advanced
Twi
Native
Ga
Native
Affiliations
- Swiming
- Football
REFERENCE
1.Mr. Eric Akatu
Food and beverage Manager
Kempinski Hotel Gold Coast City, Accra
+233243931935
2. Mazin Al Mahrizi
Room Service Assistant Manager Mandarin Oriental Hotel Muscat Oman
+96895157777
3.Madam Mayet Ohene-Ntow
Manager Café Bar Noir, Accra
+233243188775
Timeline
Room service Head waiter
Kempinski Hotel, Muscat
10.2022 - Current
Room service waiter
Kempinski Hotel, Gold Coast City
08.2016 - 04.2021
Diploma - Hospitality
Holy Trinity Hospitality School
01.2016 - 06.2016
Banquet Waiter
La Palm Royal Beach Hotel
08.2013 - 08.2016
wassce - Business Management
Action Senior Technical School
09.2009 - 05.2013