Summary
Overview
Work history
Education
Skills
Timeline
Generic
BISHNU PRASAD MANDAL

BISHNU PRASAD MANDAL

MUSCAT,INDIA

Summary

To enhance my professional skills, capabilities, and knowledge in organization which recognizes the value of hard work and trust me with responsibilities and challenges.

Overview

9
9
years of professional experience

Work history

Outlet manager

COFFEE BEAN & TEA LEAF
Muscat, OMAN
12.2022 - 12.2024
  • Conduct staff performance assesment process
  • Drove high levels of customer service, resulting in repeat business.
  • Streamlined inventory management to reduce overstock and improve sales turnover.
  • Managed staff rosters for optimal productivity and efficiency.
  • Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
  • Delivered exceptional service standards with rigorous training programmes.
  • Decorated completed baked goods with glazes, butter cream and artistic elements.
  • Coordinated timely product deliveries for smooth operation of the store.
  • Inspected and cleaned food preparation areas to maintain sanitary practices.
  • Maintained up-to-date knowledge on latest product offerings to provide accurate information to customers.
  • Prepared delicate pastries for enhancing dining experience.
  • Handled customer complaints professionally, resolving issues promptly.
  • Developed new promotion dessert recipes every month.
  • Ensured proper cash handling procedures were followed at all times.
  • Followed set baking recipes to measure and mix ingredients to specifications and guarantee product consistency.
  • Increased customer satisfaction by implementing effective outlet operational strategies.
  • Created a welcoming shopping environment by maintaining cleanliness and orderliness of the outlet.

ASSISTANT BAR TENDER

FATPIGON BAR HOP
HYDERABAD, INDIA
12.2020 - 04.2022
  • Assisted in setting up events at the venue for successful functions and parties.
  • Responded swiftly to bartender requests for better workflow efficiency on busy nights.
  • Prepared garnishes for drinks to improve presentation and taste.
  • Assisted bartenders in creating cocktails for enhanced customer satisfaction.
  • Changed beer kegs when needed to ensure uninterrupted service during peak times.
  • Cleaned tables, removed empty glasses; ensured a tidy environment for customers.
  • Checked expiration dates regularly for maintaining high standards of product freshness at the bar.
  • Helped reduce waste by effectively managing inventory levels at the bar.
  • Maintained cleanliness of bar area by regular cleaning and sanitising.

Senior steward

CHUBBY CHO FINEDINING RESTURANT
HYDERABAD, INDIA
12.2019 - 12.2020
  • Fostered a warm and inviting atmosphere with excellent communication skills.
  • Managed food and drink orders promptly, ensuring timely delivery to tables.
  • Demonstrated proficiency in fine-dining etiquette consistently, enhancing guest experience immensely.
  • Oversaw table setting arrangements meticulously, contributing to overall ambience enhancement.
  • Assisted in menu planning, offering unique culinary experiences to patrons.
  • Adapted quickly to changing menus and daily specials seamlessly.
  • Conducted inventory checks regularly, guaranteeing adequate stock levels at all times.
  • Ensured guest satisfaction by providing exceptional customer service.
  • Trained new stewards efficiently, enhancing team performance significantly.
  • Handled cash transactions accurately minimising discrepancies at end of shift.
  • Handled customer complaints effectively, resulting in increased repeat business.

Barista

BARISTA CAFE COMPANY
HYDERABAD, INDIA
01.2018 - 10.2019
  • Maintained cleanliness of the café area whilst preparing orders.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Assisted in inventory control measures for effective stock management.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Created speciality drinks according to exact customer requests and preferences.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.

Brewmaster

OD07CAFE
BERHAMPUR, INDIA
03.2016 - 10.2017
  • Managed brewing team, resulting in a cohesive and productive work environment.
  • Ensured strict hygiene standards to maintain product safety and quality.
  • Improved brewing efficiency with careful management of resources and procedures.
  • Developed innovative beer recipes for unique product offerings.
  • Maintained clean, organised workspaces to facilitate efficient workflow.
  • Collected samples for quality analysis.

Education

Certificate of Higher Education -

BALAJI VIDYA PEETHA
BERHAMPUR,INDIA
/2014 - /2015

Bachelor of Commerce - Accounting

KHALIKOTE UNVERSITY
BERHAMPUR
/2016 - /2019

Higher secondary education - commerce

KHALLIKOTE AUTONOMAS COLLEGE
BERHAMPUR ,INDIA
/2016 - /2017

Skills

  • Barista by making Mojitos, Milkshakes, Frappuccino different kind of coffee with latte art
  • Pasta Sauce Preparation
  • Food Preparation
  • High Volume Food Service
  • Culinary passion
  • Hard work and dedication

Timeline

Outlet manager

COFFEE BEAN & TEA LEAF
12.2022 - 12.2024

ASSISTANT BAR TENDER

FATPIGON BAR HOP
12.2020 - 04.2022

Senior steward

CHUBBY CHO FINEDINING RESTURANT
12.2019 - 12.2020

Barista

BARISTA CAFE COMPANY
01.2018 - 10.2019

Brewmaster

OD07CAFE
03.2016 - 10.2017

Certificate of Higher Education -

BALAJI VIDYA PEETHA
/2014 - /2015

Bachelor of Commerce - Accounting

KHALIKOTE UNVERSITY
/2016 - /2019

Higher secondary education - commerce

KHALLIKOTE AUTONOMAS COLLEGE
/2016 - /2017
BISHNU PRASAD MANDAL