BISHNU PRASAD MANDAL
MUSCAT,INDIA
Summary
To enhance my professional skills, capabilities, and knowledge in organization which recognizes the value of hard work and trust me with responsibilities and challenges.
Overview
9
9
years of professional experience
Work history
Outlet manager
COFFEE BEAN & TEA LEAF
Muscat, OMAN
12.2022 - 12.2024
- Conduct staff performance assesment process
- Drove high levels of customer service, resulting in repeat business.
- Streamlined inventory management to reduce overstock and improve sales turnover.
- Managed staff rosters for optimal productivity and efficiency.
- Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
- Delivered exceptional service standards with rigorous training programmes.
- Decorated completed baked goods with glazes, butter cream and artistic elements.
- Coordinated timely product deliveries for smooth operation of the store.
- Inspected and cleaned food preparation areas to maintain sanitary practices.
- Maintained up-to-date knowledge on latest product offerings to provide accurate information to customers.
- Prepared delicate pastries for enhancing dining experience.
- Handled customer complaints professionally, resolving issues promptly.
- Developed new promotion dessert recipes every month.
- Ensured proper cash handling procedures were followed at all times.
- Followed set baking recipes to measure and mix ingredients to specifications and guarantee product consistency.
- Increased customer satisfaction by implementing effective outlet operational strategies.
- Created a welcoming shopping environment by maintaining cleanliness and orderliness of the outlet.
ASSISTANT BAR TENDER
FATPIGON BAR HOP
HYDERABAD, INDIA
12.2020 - 04.2022
- Assisted in setting up events at the venue for successful functions and parties.
- Responded swiftly to bartender requests for better workflow efficiency on busy nights.
- Prepared garnishes for drinks to improve presentation and taste.
- Assisted bartenders in creating cocktails for enhanced customer satisfaction.
- Changed beer kegs when needed to ensure uninterrupted service during peak times.
- Cleaned tables, removed empty glasses; ensured a tidy environment for customers.
- Checked expiration dates regularly for maintaining high standards of product freshness at the bar.
- Helped reduce waste by effectively managing inventory levels at the bar.
- Maintained cleanliness of bar area by regular cleaning and sanitising.
Senior steward
CHUBBY CHO FINEDINING RESTURANT
HYDERABAD, INDIA
12.2019 - 12.2020
- Fostered a warm and inviting atmosphere with excellent communication skills.
- Managed food and drink orders promptly, ensuring timely delivery to tables.
- Demonstrated proficiency in fine-dining etiquette consistently, enhancing guest experience immensely.
- Oversaw table setting arrangements meticulously, contributing to overall ambience enhancement.
- Assisted in menu planning, offering unique culinary experiences to patrons.
- Adapted quickly to changing menus and daily specials seamlessly.
- Conducted inventory checks regularly, guaranteeing adequate stock levels at all times.
- Ensured guest satisfaction by providing exceptional customer service.
- Trained new stewards efficiently, enhancing team performance significantly.
- Handled cash transactions accurately minimising discrepancies at end of shift.
- Handled customer complaints effectively, resulting in increased repeat business.
Barista
BARISTA CAFE COMPANY
HYDERABAD, INDIA
01.2018 - 10.2019
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Created speciality drinks according to exact customer requests and preferences.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
Brewmaster
OD07CAFE
BERHAMPUR, INDIA
03.2016 - 10.2017
- Managed brewing team, resulting in a cohesive and productive work environment.
- Ensured strict hygiene standards to maintain product safety and quality.
- Improved brewing efficiency with careful management of resources and procedures.
- Developed innovative beer recipes for unique product offerings.
- Maintained clean, organised workspaces to facilitate efficient workflow.
- Collected samples for quality analysis.
Education
Certificate of Higher Education -
BALAJI VIDYA PEETHA
BERHAMPUR,INDIA /2014 - /2015
Bachelor of Commerce - Accounting
KHALIKOTE UNVERSITY
BERHAMPUR /2016 - /2019
Higher secondary education - commerce
KHALLIKOTE AUTONOMAS COLLEGE
BERHAMPUR ,INDIA /2016 - /2017
Skills
- Barista by making Mojitos, Milkshakes, Frappuccino different kind of coffee with latte art
- Pasta Sauce Preparation
- Food Preparation
- High Volume Food Service
- Culinary passion
- Hard work and dedication
Timeline
Outlet manager
COFFEE BEAN & TEA LEAF
12.2022 - 12.2024
ASSISTANT BAR TENDER
FATPIGON BAR HOP
12.2020 - 04.2022
Senior steward
CHUBBY CHO FINEDINING RESTURANT
12.2019 - 12.2020
Barista
BARISTA CAFE COMPANY
01.2018 - 10.2019
Brewmaster
OD07CAFE
03.2016 - 10.2017
Certificate of Higher Education -
BALAJI VIDYA PEETHA
/2014 - /2015
Bachelor of Commerce - Accounting
KHALIKOTE UNVERSITY
/2016 - /2019
Higher secondary education - commerce
KHALLIKOTE AUTONOMAS COLLEGE
/2016 - /2017
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