Hi, I’m
BILAL AHMAD RESHI
KASHMIR,Jammu And Kashmir
Summary
A growth oriented profile in a company where my skill knowledge is effectively used for the success of the organisation. Willingness to succeed in today’s competitive and challenging hospitality management.
Committed Senior
Team Leader eager to apply deep comprehension of Area of expertise to fulfill Job Title position. Skilled in scheduling and assigning tasks to team members according to capabilities and coordinating workflow to align with business goals. Exceptional decision-making and leadership skills with emotionally mature and logical demeanor.
Overview
9
years of professional experience
3
years of post-secondary education
2
Certifications
3
1.English .2.Arabic .3.Urdu .4.Hindi .5.Kashmiri
Work History
NOFOS LOUNGE CAFÉRiyadh KSA , Riyadh
supervisor
12.2016 - 04.2021
Job overview
- Good Knowledge about Office Management: Ms Office
- Excellent in Touché PMS, .2.0.3
- Able to do work as assignment
- Capable to handle phone calls and emails of inbound and out bound guests
- Capable to handle the needs of guests
- Job Description:
- Act as a Hotel ambassador by promoting the hotel, restaurant, lounge, gift shops etc
- Handle all customer complaints and inquires in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
- Worked in AT YOUR SERVICE as a shift in charge and have knowledge of room service POS system and its functions & also taking guest food orders
- Responsible for Making monthly TOP 10 complaints report and Daily Business Report for the hotel and Upsell sheet for AYS
- Handled Executive Lounge during happy hours and make sure to serve the entire guests in efficient manner and make them happy
- Talk to each and every guest who comes in contact and make sure that they are feeling the hotel as a “Home Away From Home”.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Khyber Himalayan Resort And Spa Gulmarg, Kashmir
Senior Associate
09.2012 - 06.2016
Job overview
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Trained and supported new team members, maintaining culture of collaboration.
- Coached other team members on selling techniques and customer service tactics to meet daily sales goals.
Alpine Ridge Gulmarg , Kashmir
Senior Team Leader
01.2008 - 12.2008
Job overview
- One year,
- Two years and nine months in The Khyber Himalayan Resort & Spa Gulmarg as senior associate
- Built strong relationships with customers through positive attitude and attentive response.
Education
GHS CHANDIL Chandil
10th from Matric
01.2009 - 01.2010
GHHS Chandilora
12th from Arts
01.2011 - 12.2012
Skills
Hard workingundefined
Accomplishments
- S
- No
- Course
- Board/University
- Institute/School
- Year of Passing
- Marks 1 10th
- J&K State Board
- High School Chandil Wanigam 2009 62% 2 12th
- J&K State Board
- Govt Higher Secondary chandilora 2012 55%
- PROFESSIONAL QUALIFICATION
Additional Information
- DONE MY SIX WEEKS CRUSH COURCE FOOD &BEVERAGE FROM IHM TANGMARG Languages English, Urdu, Kashmiri and Hindi.& ARABIC Achievements & Awards Got an Appreciation certificate from The KHYBER HIMALAYAN RESORT AND SPA Gulmarg Kashmir. Best groomed employee of the year 2014 in The KHYBER HIMALAYAN RESORT AND SPA Gulmarg Kashmir. Extra-Curricular Activities Participation in food festivals & Cultural event
Certification
Khyber Himalayan resort AND spa
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
supervisor
NOFOS LOUNGE CAFÉ
12.2016 - 04.2021
Khyber Himalayan resort AND spa
09-2015
Certified [Job Title], [Company Name] - [Timeframe]
09-2015
Senior Associate
Khyber Himalayan Resort And Spa
09.2012 - 06.2016
GHHS
12th from Arts
01.2011 - 12.2012
GHS CHANDIL
10th from Matric
01.2009 - 01.2010
Senior Team Leader
Alpine Ridge
01.2008 - 12.2008
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