Bhavika Pirwani
Operations Manager
Muscat,Qurum
Summary
Operations Manager with 11 years of experience across hospitality, business development, and digital marketing. Skilled in streamlining operations, enhancing cross-departmental communication, and driving business growth. Proven ability to lead teams, implement strategic initiatives, and improve client engagement.
Overview
14
14
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Operations Manager
Al Mahruqi Group - Fanadaq.com
Muscat, Azaiba
08.2024 - Current
- Managed daily operations to ensure platform efficiency and smooth functionality.
- Built strong relationships with hotel GMs and marketing teams through coordinated meetings.
- Delivered presentations to enhance hotel visibility and guest service quality.
- Trained hotel staff on platform features to improve guest experiences.
- Developed onboarding strategies with sales and marketing teams to align with industry standards.
- Streamlined operational workflows for better service delivery and responsiveness.
- Led hiring, onboarding, and training of new team members.
Freelancer Digital Marketing Instructor
Polyglot
06.2024 - 08.2024
- Educate students on basics of Digital Marketing.
- Increased student participation via engaging lectures and assignments.
- Incorporated digital tools and platforms into lessons, preparing students for modern marketing roles.
Business Development Manager
VBU Solutions
02.2024 - 05.2024
- Facilitated smooth communication between sales, marketing, and procurement teams, ensuring alignment with the CEO’s strategic vision.
- Oversaw daily operations, streamlined processes, and fostered collaboration across departments to enhance efficiency.
- VBU Solutions provided AI-powered solutions for:Hospitality: Tools such as voice bots, room service automation, and multilingual booking systems to boost guest satisfaction and operational efficiency.
Real Estate: Property management tools including CRM, rental yield tracking, maintenance management, and tenant access apps.
- Played a key role in delivering innovative products to clients with precision and effectiveness.
Operations Manager
Al Safwah Engineering & Trading LLC
Muscat
01.2023 - 01.2024
- Acted as the primary liaison between sales, marketing, procurement teams, and the CEO to ensure smooth communication and operational efficiency.
- Coordinated project timelines and resource allocation across departments, ensuring alignment with company goals.
- Monitored and optimized workflows, improving collaboration and productivity.
- Addressed operational challenges promptly by facilitating interdepartmental meetings and strategic discussions.
- Handled Sales & assisted in other marketing functions to promote growth & revenue.
Regional Manager Business Development
Royale Impex
04.2021 - 10.2022
- Strategic Brand Growth: Developed and implemented network and marketing strategies that significantly boosted brand growth.
- Team Management: Led a team of 5 executives, providing training, setting objectives, increasing productivity, and fostering a vision-driven culture through effective communication, delegation, and performance appraisals.
- Business Expansion: Expanded regional presence by researching new markets, forging strategic partnerships, and opening new locations, resulting in increased market reach and brand visibility.
- Customer Relations: Enhanced customer satisfaction by resolving escalated issues promptly and maintaining proactive communication on product updates, ensuring timely fulfillment of client requirements.
Assistant Manager- Business Development
A-Class Marble India Pvt Ltd
02.2019 - 03.2021
- Targeted high-end Architects & Interior Designers to expand luxury business segment.
- Managed client-specific projects across Mumbai & PAN India, ensuring timely delivery.
- Collaborated on growth strategies with regional leadership to drive business initiatives.
- Conducted product training sessions via Zoom, enhancing team skills and product knowledge.
Flight Attendant
Jet Airways
03.2016 - 12.2018
- Safety Responsibility: Ensure passenger safety through comprehensive safety procedures and equipment checks.
- Service Duties: Provide passenger services and meal service.
- Trained with First Aid & cardiopulmonary resuscitation procedures (CPR)
- Aircraft Trainings- Trained on Boeing 737, Boeing 777 and Airbus 330 (200 & 300)
Sales & Marketing Executive
Malhar Decor LLP
07.2012 - 12.2015
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Developed strong client relationships for increased customer loyalty and repeat business.
Customer Service Associate
First Source Solutions
07.2010 - 09.2011
- Managed high call volume between 50-60 Calls with exceptional time management skills, minimizing wait times for customers
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
Education
Bachelor of Commerce (B.Com) -
Mumbai University
01.2008 - 04.2011
Higher Secondary Certificate (H.SC) - undefined
Mumbai State Board
01.2006 - 04.2008
Secondary School Certificate (SSC) - undefined
Maharashtra State Board
01.2005 - 04.2006
Skills
Customer Service
Sales
Marketing
Public Relations
Digital Marketing
Time Management
Problem-Solving
Analytical Thinking
Operations Management
Staff Management
Organizational Management
Team Leadership
Business Development
Certification
Jet Airways Cabin Crew Training - 2016
Timeline
Operations Manager
Al Mahruqi Group - Fanadaq.com
08.2024 - Current
Freelancer Digital Marketing Instructor
Polyglot
06.2024 - 08.2024
Business Development Manager
VBU Solutions
02.2024 - 05.2024
Operations Manager
Al Safwah Engineering & Trading LLC
01.2023 - 01.2024
Regional Manager Business Development
Royale Impex
04.2021 - 10.2022
Assistant Manager- Business Development
A-Class Marble India Pvt Ltd
02.2019 - 03.2021
Flight Attendant
Jet Airways
03.2016 - 12.2018
Sales & Marketing Executive
Malhar Decor LLP
07.2012 - 12.2015
Customer Service Associate
First Source Solutions
07.2010 - 09.2011
Bachelor of Commerce (B.Com) -
Mumbai University
01.2008 - 04.2011
Higher Secondary Certificate (H.SC) - undefined
Mumbai State Board
01.2006 - 04.2008
Secondary School Certificate (SSC) - undefined
Maharashtra State Board
01.2005 - 04.2006