BHASKAR THANKI
Ruwi,Oman
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
18
18
years of professional experience
Work History
Corporate Customer Service Representative
Purshottam kanji exchange co LLC
Muscat, Oman
05.2021 - Current
- Assisted customers with inquiries, complaints and requests related to the company's products or services.
- Provided accurate information about product features, pricing and availability.
- Resolved customer issues promptly and courteously via phone, email or chat.
- Followed up with customers to ensure satisfaction with service provided.
- Maintained updated records of customer interactions and transactions.
- Performed data entry tasks for customer accounts.
- Developed effective relationships with customers by providing excellent service.
- Answered incoming calls promptly and professionally in accordance with established procedures.
- Processed returns and exchanges according to company policies and procedures.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Branch Manager Intern
Purshottam Kanji Exchange Co LLC
Muscat , Muscat
05.2008 - 04.2021
- Assisted in the development of marketing plans and strategies to increase branch visibility.
- Created customer service surveys to measure satisfaction levels and identify areas for improvement.
- Developed relationships with customers, vendors, and other stakeholders to ensure successful operations.
- Provided guidance on compliance issues related to banking regulations.
- Coordinated day-to-day activities of the branch staff, including scheduling, training, and performance management.
- Resolved customer complaints in a timely manner while maintaining high standards of professionalism.
- Monitored daily cash flow activities, ensuring adequate funds were available at all times.
- Negotiated contracts with vendors providing goods or services to the branch office.
- Verified cash by balancing cash drawers and maintaining cash count records.
Accounts Assistant
Purshottam Kanji exchange Co LLC
Muscat, Muscat
05.2006 - 04.2008
- Prepared and processed invoices, payments and bank
- Completed reconciliations of various accounts including petty cash and bank accounts.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Utilized automation system to process payments and invoices to streamline transactions.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Maintained accurate records of financial transactions.
Education
B.Com -
K H Madhvani Arts & Commerce Collage
04.2007
Skills
- POS system operations
- Application assessments
- Application preparation
- Order picking & Taking
- Order Customer assistance
- Invoice verification
- Marketing and Salesman
- Documentation and reporting
- Sales closing
- Accounts payable and receivable
- Behavior modification
- Public relations
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Arabic
Intermediate
B1
Gujarati
Proficient
C2
Timeline
Corporate Customer Service Representative
Purshottam kanji exchange co LLC
05.2021 - Current
Branch Manager Intern
Purshottam Kanji Exchange Co LLC
05.2008 - 04.2021
Accounts Assistant
Purshottam Kanji exchange Co LLC
05.2006 - 04.2008
B.Com -
K H Madhvani Arts & Commerce Collage
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