Bhakti Joshi

Learning Strategy & Culture

• Deliver brand culture programs (Orientation, Millennium DNA, Core Values, Performance Review framework).
• Design targeted learning interventions (Grooming, Email Etiquette, F&B Upselling, Service Excellence) using adult learning principles.
• Mentor Departmental L&D Champions and coach HODs to build internal ownership of team development.

Quality & Performance Enablement

• Conduct service audits and provide real-time coaching; report quality gaps to HODs and Executive Office.
• Analyze guest sentiment data to identify gaps and translate insights into learning actions.
• Partner with Subject Matter Experts to design and facilitate technical training.

Onboarding & Engagement

• Manage structured 3 month onboarding with milestone reviews and GM connect sessions.
• Implement Quarterly Colleague Pulse Check to measure engagement and drive action plans from HOD's.

Measurement & Reporting

• Track training hours via dashboards and publish monthly performance reports.
• Recognise Training Champions to foster healthy learning competition.

• Assessed business feasibility, with market analysis and benchmarking, leading to a successful venture launch within a span of 6 months.
• Secured investment partners and developed a comprehensive Go-To-Market Plan, resulting in a strong market entry.
• Developed and executed brand identity and strategies for brand visibility
• Crafted compelling content for the website, corporate brochure, and marketing materials, enhancing brand communication.
• Secured a major government client within 3 weeks, demonstrating rapid client acquisition and negotiation skills.
• Set up core business processes for smooth operations alongside managing stakeholder interactions.

Played a key role in large-scale competence development, nationalization programs, youth development initiatives, and training consultancy across business clusters.

• Facilitated behavioural skills training programs for executive employees across business units.
• Contributed to competence development strategy for Omani nationals through performance appraisal analysis and targeted L&D interventions.
• Delivered foundation and skill-based training programs for Omani youth and corporate clients.
• Co-facilitated incubation and development programs with ASMED for aspiring SME owners.
• Core team member in establishing Eshraqa Entrepreneurship Academy impacting SMEs across Oman.
• Designed and delivered bridging program covering Resume Writing and Interviewing skills for university graduates
• Assisted in delivering Campus to Corporate initiative impacting 2,250+ students.
• Mentored 10+ SMEs on business capability, processes, and growth strategies.

• Instrumental in the entire HR process cycle for the organization
• Involved with Manpower Planning, Talent Mapping, Talent acquisition and On boarding
• Assisted in vendor collaborations for process enhancements
• Instrumental in improving employee engagement through innovative initiatives
• MIS and Data Management support

• HR Process partner - Instrumental in all HR functions and consultancy projects
• Co-facilitated our signature soft skills training programs in the maritime industry
• Aided the content development for Computer Based Training programs
• Managed recruitment, selection and onboarding processes for 10+ new hires