BASIM ALI AL-HARTHI
Mechanical Engineer
Muscat,Al-Amerat
Summary
Deputy Chief Operations Officer with over One year of successful experience . Recognized consistently for performance excellence and contributions to success in Behar Platform LLC. Also i have experience in Social Media Group work . And experience in movement scouts .
Overview
2
2
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Deputy Chief Operations Officer
Behar Platform LLC
Muscat , Al - Felaj
04.2020 - Current
- Handled day-to-day running of fishing , ensuring high levels of productivity and progression.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with [ management] to achieve the job .
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
Customer Service
Apparal Group
Muscat , Rowy
05.2015 - 08.2015
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Bachelor of Engineering - Mechanical Engineering
10.2013 - 07.2018
Skills
Sales inventory operations planning (SIOP)
Mobile crane operations
Business operations management
Shipping and receiving operations
Equipment operations
Small business operations
Coordinating site operations
Operations analysis
Commissary operations
Timeline
Deputy Chief Operations Officer - Behar Platform LLC
04.2020 - Current
Customer Service - Apparal Group
05.2015 - 08.2015
Higher College Of Technology - Bachelor of Engineering, Mechanical Engineering
10.2013 - 07.2018