BASIM ALI AL-HARTHI
Mechanical Engineer
Muscat,Al-Amerat
Summary
Deputy Chief Operations Officer with over One year of successful experience . Recognized consistently for performance excellence and contributions to success in Behar Platform LLC. Also i have experience in Social Media Group work . And experience in movement scouts .
Overview
2
2
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Deputy Chief Operations Officer
Behar Platform LLC
Muscat , Al - Felaj
04.2020 - Current
- Handled day-to-day running of fishing , ensuring high levels of productivity and progression.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with [ management] to achieve the job .
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
Customer Service
Apparal Group
Muscat , Rowy
05.2015 - 08.2015
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Bachelor of Engineering - Mechanical Engineering
10.2013 - 07.2018
Skills
Sales inventory operations planning (SIOP)
undefinedTimeline
Deputy Chief Operations Officer - Behar Platform LLC
04.2020 - Current
Customer Service - Apparal Group
05.2015 - 08.2015
Higher College Of Technology - Bachelor of Engineering, Mechanical Engineering
10.2013 - 07.2018
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