Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Balqees Mohammed

Balqees Mohammed

Muscat

Summary

Dynamic and results-oriented professional with a proven track record of addressing technical issues and optimising system performance. Skilled in malware and threat removal, hardware and software configuration, and providing exceptional customer support. Proficient in documenting transactions and interactions for knowledge base expansion and future reference. Known for streamlining repair processes and ensuring consistency in support actions. Adept at managing customer expectations to deliver positive user experience. Experienced in providing Tier 1 IT support and Tier L2 Technical Support, on boarding new employees, and conducting thorough research to resolve customer concerns promptly. Excellent communicator with ability to explain technical concepts clearly to non-technical individuals. Passionate about leveraging technology to empower end-users and drive operational efficiency. Professional in handling servers, and configuring them, maintaince, and connection it to the system.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Multi-tasking Team Leader well-known for executing successful, new IT initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.

Knowledgeable It administrator. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.

Offering collaborative mindset and ability to motivate team members toward achieving collective goals. Delivers effective communication and problem-solving skills. Ready to use and develop leadership and organizational talents in security administration role.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced with diagnosing and resolving technical issues efficiently. Utilizes advanced troubleshooting skills to ensure system stability and user satisfaction. Knowledge of collaborative teamwork and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

L2 Support Engineer

National Training Institute
01.2016 - Current
  • Delivered prompt assistance to end users, guiding through basic troubleshooting tasks
  • Devised operational solutions for HR and Finance Application System issues, maintaining close communication via various channels
  • Thoroughly documented all transactions and support interactions for future reference and knowledge base expansion
  • Mitigated malware, ransomware, and other threats on laptops and desktop systems
  • Evaluated system hardware and software to identify areas for improvement, implementing modifications to minimise lag time and enhance speed
  • Conducted root cause analysis and troubleshooting to address issues promptly
  • Applied patches and upgraded software versions to mitigate security vulnerabilities and safeguard data integrity
  • Optimised repair processes and updated support procedures to ensure consistent and efficient support actions
  • Translated technical information into understandable terms for non-technical stakeholders to enhance comprehension
  • Developed user-friendly support documentation empowering user community to enhance skills and find resolutions independently
  • Handled Exchange server, configured, and worked on
  • Added users and edited users access and removed users
  • Mail server handling, adding and removing users, configuring users E-mail, and fixing issues
  • Printer server handling, working with Bishara(supplier for Xerox) and assisted in Printer related issues, fixed hardware Issues
  • Managing and administrating rack server with Win 2016 R2 OS
  • Configuring AVAYA Phone to change users Extensions numbers

Help Desk Technician

Petroleum Development Oman
01.2014 - 01.2015
  • Configured hardware, devices, and software to establish efficient workstations for employees
  • Followed up with clients to confirm optimal customer satisfaction following support engagement and problem resolution
  • Delivered basic end-user troubleshooting and desktop support on both Windows and Mac systems
  • Trained and supported end-users on software, hardware, and network standards and usage processes
  • Applied software patches and installed new versions to eradicate security issues and safeguard data
  • Managed customer expectations of support and technology functionality to ensure positive user experience
  • Processed over 50 support requests weekly for technical assistance on a wide range of SAP-related issues
  • Retained existing clients and acquired 10 new accounts by delivering high-quality and efficient support services
  • Activated accounts for clients interested in new services, facilitating smooth transitions
  • Provided Tier 1 IT support to non-technical internal users through hands-on desk-side support services
  • Installed, modified, and repaired software and hardware to resolve technical issues effectively
  • Communicated technical information in clear terms to non-technical individuals to enhance understanding

Team Leader in Global for Computers

Global For Computers
11.2012 - 02.2013
  • Was the team leader for making an RMS system, made sure the team was on track, and was working according to the customers requirement

Education

No Degree - Poer BI

National Traning Institue
Muscat
02-2025

CC - Cyber Security

ICS2
Muscat, Oman
01.2024

Master of Science - Computer Science

University of Queensland
Australia, Brisbane
01.2017

Bachelor of Science - Software Engineering

Higher College of Technology
Muscat, Oman
01.2013

Diploma - IT

Higher College of Technology
Muscat, Oman
01.2011

Skills

  • Troubleshooting and support services
  • Root cause assessment
  • System efficiency improvement
  • Maintaining client relationships
  • Security oversight
  • Software maintenance
  • Process Improvement
  • Hardware and software setup
  • Malware detection and removal
  • Technical issue resolution
  • Documentation expertise

Certification

  • CompTIA A+ Technician
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

Languages

Arabic
English
Japanese
Hindi
Persian

Timeline

L2 Support Engineer

National Training Institute
01.2016 - Current

Help Desk Technician

Petroleum Development Oman
01.2014 - 01.2015

Team Leader in Global for Computers

Global For Computers
11.2012 - 02.2013

No Degree - Poer BI

National Traning Institue

CC - Cyber Security

ICS2

Master of Science - Computer Science

University of Queensland

Bachelor of Science - Software Engineering

Higher College of Technology

Diploma - IT

Higher College of Technology
Balqees Mohammed