BALAKUMAR ANNAN KRISHNARAO
MUSCAT
Summary
Diversely Skilled Technical Sales & Support Engineer with 24+ years of experience helping clients maintain smooth operations. Expertise in various imaging modalities like X-ray, ultrasound, Mammography, Breast Biopsy, Bone Mineral Densitometer, CT Scanner & MRI Systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
SENIOR TECHNICAL ENGINEER-RADIOLOGY
IMTAC LLC
07.2008 - Current
- Handling entire imaging business including sales, marketing activities and Service support for Hologic's Breast Imaging and DRGEM Radiology Imaging solutions.
- Executing service support in both in-person and remote situations and supporting team with technical advisory and suggesting recommendations.
- Providing basic end-user training to customers during their initial operations with new systems.
- Performed and monitoring Periodic Preventive Maintenance services for all radiology imaging products under warranty / contracts.
- Provide Quotation to customers for maintenance Contracts, renewals, up gradation and Spare parts as and when required.
- To prepare room plans and provide Pre-Installation requirements for X-ray, Mammography, Bone densitometer as and when required to clients and consultants.
- Retaining 95% of customers over decade.
- To handle all regions of Sultanate of Oman.
EXECUTIVE-SERVICE
ERBIS ENGINEERING CO.LTD
08.2003 - 06.2008
- Handled the Pre-Installation, Preventive & scheduled maintenance servicing, End users training for Toshiba radiology products like CT Scanners, Color Doppler and Ultrasound Scanners.
- Developed pipeline of potential sales to meet territory sales expectations.
- Maintained organized account records and account profiles.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
SERVICE-ENGINEER
MEDISERV SYSTEMS
04.2000 - 07.2003
- Responsible for Pre-Inst, Preventive & scheduled maintenance servicing, End-users training for Wipro-GE Medical Equipments like X-ray machines, Basic Ultrasound scanners and C-arm systems
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Resolved customer complaints in prompt, polite and professional approach.
Education
Bachelor of Science - Computer Applications
Madurai Kamaraj University
Madurai01.2008
Diploma In Electronics & Communication Engineering -
KLN Polytechnic
Madurai01.2000
Skills
- System Maintenance & Troubleshooting
- Problem-Solving & Knowledgebase updating
- Sales operation
- Profit and revenue-generating strategies
- Project Management
- New Business Development
- Account, Vendor and Order Management
- Revenue Forecasting
- Continuous improvements
- Key Account Management
- KPI analysis
Languages
SOURASHTRAM
Proficient
C2
TAMIL
Proficient
C2
ENGLISH
Proficient
C2
TELUGU
Advanced
C1
HINDI
Advanced
C1
MALAYALAM
Advanced
C1
Arabic
Beginner
A1
Technicaltrainingattended
- Technical Training for X-Ray and C-arm systems at WiproGe Medical Systems, Bangalore-India
- Basic Principle of Ultrasound & Color Doppler Training from Erbis Engg.Co.Ltd, India
- Technical Training for Hologic Analog Mammography at Hologic, Belgium
- Technical Training for Hologic Digital Mammography at Hologic, Hong Kong
- Technical Training for Hologic Bone Densitometry at Hologic, Hong Kong
- Technical Training for Hologic Tomosynthesis(3D) Mammography at Hologic, USA
- Technical Training for Hologic Mini C-arm at Hologic, USA
- Technical Training for Hologic Prone Biopsy systems at Hologic, Belgium
Computerskillsacquired
- Experience on Windows and UNIX Operating System.
- Experience on Basic Networking and Configurations.
- Experience on Configuring various imaging modalities with PACS & HIS/RIS.
- Experience on computer/workstation/Server hardware and software troubleshooting.
Healthproblem
NIL
Disclaimer
I hereby declare that all the information briefed in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Personal Information
- Passport Number: Z 2684699
- Date of Birth: 12/26/81
- Gender: MALE
- Nationality: INDIAN
- Driving License: OMAN DRIVING LICENSE 77606828
- Marital Status: MARRIED
Timeline
SENIOR TECHNICAL ENGINEER-RADIOLOGY
IMTAC LLC
07.2008 - Current
EXECUTIVE-SERVICE
ERBIS ENGINEERING CO.LTD
08.2003 - 06.2008
SERVICE-ENGINEER
MEDISERV SYSTEMS
04.2000 - 07.2003
Bachelor of Science - Computer Applications
Madurai Kamaraj University
Diploma In Electronics & Communication Engineering -
KLN Polytechnic
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