Bader Al Abrawi
Office Manager
Muscat,SEEB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Partner
Al Manahil International LLC
Al Khuwair, Muscat
09.2015 - Current
- Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Worked with leadership to strategize and introduce office initiatives.
- Spoke with peers to verify task completion, meeting tight deadlines and schedules.
- Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
- Kept meticulous records of all correspondence with customers for future reference.
- Researched and wrote contracts, agreements and proposals.
Office Manager
Al Manahil Internatioanl LLC
Al Khuwair, Muscat
09.2001 - 09.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Sourced vendors for special project needs and negotiated contracts.
- Managed office operations while scheduling appointments for department managers.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Compared vendor prices and negotiated for optimal savings.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Discussed LMS with customers, outlined restrictions and educated on policies.
Import and Export Coordinator
Circle Freight International
Seeb, Muscat
07.1997 - 08.2001
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Entered shipping information into computer system and estimated freight and postal rates.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
Education
High School Diploma -
Al Khoudh Secondary School
Seeb 09.1994 - 09.1996
Skills
Knowledgeable in Microsoft Office
Verbal and written communications in English / Arabic & Swahili
Document filing
Problem-Solving
Interpersonal Communication
Good Telephone Etiquette
Data Entry
Knowledgeable in [Software]
Verbal and written communications
Travelling, Scuba Diving, Hiking & Video Games
I have a passion for travelling where I have traveled for work to Egypt (Sharm El Sheikh), Morocco (Marrakesh), Turkey (Istanbul & Antalya) & Jordan (Amman) with OXFORD UNIVERSITY PRESS. I have been to Thailand, Vietnam, Malaysia and parts of China on vacation.
Im an open water scuba diver & hoping to become an advanced diver.
Hiking & Video games are my weekend activities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Partner
Al Manahil International LLC
09.2015 - Current
Office Manager
Al Manahil Internatioanl LLC
09.2001 - 09.2015
Import and Export Coordinator
Circle Freight International
07.1997 - 08.2001
High School Diploma -
Al Khoudh Secondary School
09.1994 - 09.1996