Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Bader Ahmed

Muscat,Sultanate of Oman

Summary

Dedicated and service-oriented professional with extensive expertise in customer service and food and beverage operations. Demonstrates a friendly disposition and patient nature, excelling in handling difficult customers and ensuring a seamless dining experience. Proficient in serving techniques, meal recommendations, and cash handling, with a strong understanding of dining etiquette and food safety. Committed to maintaining high standards of table preparation and cleanliness while effectively managing payment processing and order taking. Aspires to leverage skills in a dynamic hospitality environment to enhance guest satisfaction.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Waiter

EIYAL ALFREEJ RESTAURANT
Salalah, Sultanate of Oman
06.2024 - 02.2025
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Managed table settings for optimal dining experience.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Explained dish components clearly to inform customers' decisions.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Attended to customer's needs proactively for first-class waiting service.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Prepared tables for guests and reset tables between customers.
  • Verified completed orders and served guests at tables.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.

Waiter

EIYAL ALFEEJ RESTAURANT
Muscat, Sultanate of Oman
01.2023 - 06.2024
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Explained dish components clearly to inform customers' decisions.
  • Managed table settings for optimal dining experience.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Assisted in food preparation, resulting in timely service delivery.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Managed timing standards in food deliveries to minimise delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Prepared tables for guests and reset tables between customers.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Verified completed orders and served guests at tables.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Polished glasses and cutlery to pristine standards.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Stayed up to date on menu changes to accurately answer customer queries.

Waiter

Coffe Shop in Amerat
Muscat, Sultanate of Oman
07.2021 - 12.2022
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Explained dish components clearly to inform customers' decisions.
  • Relayed feedback from customers to management for continuous improvement.
  • Managed table settings for optimal dining experience.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Delivered excellent customer service through friendly and polite interaction.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Assisted in food preparation, resulting in timely service delivery.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Practiced healthy and safety measures to comply with regulations.
  • Managed timing standards in food deliveries to minimise delays.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Attended to customer's needs proactively for first-class waiting service.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Prepared tables for guests and reset tables between customers.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Greeted customers, presented menus and shared information about available special items.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Verified completed orders and served guests at tables.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Accurately took orders, making menu recommendations as appropriate.

Education

Diploma of Higher Education -

Secondary School
Asyut / Egypt
09.2012 - 06.2015

Higher National Diploma -

National Institute
Asyut / Egypt
09.2016 - 06.2018

Skills

  • Handling difficult customers
  • Friendly disposition
  • Service mindedness
  • Serving techniques
  • Patient and calm nature
  • Meal recommendation
  • Bill calculation
  • Dining etiquette knowledge
  • Cash handling
  • Customer Service
  • Payment Processing
  • Table clearing
  • Order taking
  • Clear communication
  • Customer service-oriented
  • Cleaning requirements
  • Food and beverage knowledge
  • Kitchen equipment operation
  • Food safety understanding
  • Food and beverage service
  • Table preparation
  • Hot beverage making
  • Table service
  • Menu knowledge comprehension

Languages

Arabic
Native
English
Elementary

Affiliations

  • Reading
  • Travel
  • Sport

Timeline

Waiter

EIYAL ALFREEJ RESTAURANT
06.2024 - 02.2025

Waiter

EIYAL ALFEEJ RESTAURANT
01.2023 - 06.2024

Waiter

Coffe Shop in Amerat
07.2021 - 12.2022

Higher National Diploma -

National Institute
09.2016 - 06.2018

Diploma of Higher Education -

Secondary School
09.2012 - 06.2015

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Bader Ahmed