BABY SREEJITH PANAMKAVIL BHASKARAN
Muscat
Summary
A responsible, reliable and dedicated person with extensive exposure and more than 23 years’ experience in the field of Technical & Sales Able to work effectively and efficiently at all levels in the organization. Analytical thinking, planning, project management accuracy and attention to organization and prioritization, problem solving, team leadership, strange negotiation, customer relationship management Experienced with 15 years as a control and automation supervisor in integrated facilities management
Overview
24
24
years of professional experience
Work History
Service Engineer
Mustafa sultan SECOM LLC
al Khuwair, sultanate of Oman
01.2006 - Current
- Maintaining highest level of customer satisfaction
- Keeping track of Complaints & resolution of it.
- Material planning for various sites.
- Oversee ELV system installations (CCTV, access control, fire alarms, PA systems).
- Ensure installations meet project specifications, drawings, and standards.
- Conduct site inspections, enforce quality and safety standards, and implement corrective actions for deviations.
- Coordinate with other trades (electrical, mechanical, civil) to ensure seamless integration of ELV systems.
- Liaise with subcontractors and suppliers for timely delivery and installation of ELV components.
- Perform and oversee testing and commissioning of ELV systems, troubleshooting and resolving issues.
- Maintain accurate site records and prepare and submit reports to the project manager.
- Preparation of MIS reports for projects.
- RMA (Return Materials Authorization) Prepare the Documents such as Customs Invoice and Delivery order for sending the faulty Equipment to different suppliers and track shipment.
- Responsible for planning and estimating man-hours for timely completion of the projects with optimal efforts.
- Designing the project plans, training the customers by providing technical and software solutions. Proficiency in designing, scheduling and estimation techniques.
- Managing the project execution within time limit thus saving expense and manpower for the company.
- Support and co-ordinate with operations team for receivables collection and project handover to customer.
- Job Responsibilities – Service Engineer
Customer Support Executive
CMS Computers
Mumbai
01.2004 - 01.2006
- Strong experience of Electronic security systems ELV
- Thorough knowledge of CCTV, Fire Alarm & Access control Systems, FM 200, Gate Automation, Intrusion Alarm, video Door Phone, and Gas Detection System. Building management Systems, Structure Cabling RJ 45, RJ11.
- Solid knowledge of the Design, programming, Installation and commissioning of Electronic Security Systems.
- Maintaining highest level of customer satisfaction
- Keeping track of Complaints & resolution of it.
- Material planning for various sites.
- Oversee ELV system installations (CCTV, access control, PA systems).
- Ensure installations meet project specifications, drawings, and standards.
- Conduct site inspections, enforce quality and safety standards, and implement corrective actions for deviations.
- Coordinate with other trades (electrical, mechanical, civil) to ensure seamless integration of ELV systems.
- Maintain accurate site records and prepare and submit reports to the project manager.
- Responsible for planning and estimating man-hours for timely completion of the projects with optimal efforts.
- Designing the project plans, training the customers by providing technical and software solutions. Proficiency in designing, scheduling and estimation techniques.
- Job Responsibilities – Service Engineer
senior service technician
Argus electronics
Mumbai
01.2002 - 01.2004
- Thorough knowledge of CCTV, Fire Alarm & Access control Systems, Gate Automation, Intrusion Alarm, video Door Phone and Structure Cabling RJ 45, RJ11.
- Maintaining highest level of customer satisfaction
- Keeping track of Complaints & resolution of it.
- Oversee ELV system installations (CCTV, access control, fire alarms, PA systems).
- Ensure installations meet project specifications, drawings, and standards.
- Conduct site inspections, enforce quality and safety standards, and implement corrective actions for deviations.
- Liaise with subcontractors and suppliers for timely delivery and installation of ELV components.
- Maintain accurate site records and prepare and submit reports to the project manager.
- Responsible for planning and estimating man-hours for timely completion of the projects with optimal efforts.
- Job Responsibilities – Service Engineer
Education
NCVT -
Industrial Training Institute
01.2000
Pre degree - undefined
Kerala University
01.1998
Skills
- Analytical thinking
- Project management
- Accuracy and attention
- Organization and problem solving
- Team leadership
- Negotiation
Languages
English
Hindi
Malayalam
Tamil
Timeline
Service Engineer
Mustafa sultan SECOM LLC
01.2006 - Current
Customer Support Executive
CMS Computers
01.2004 - 01.2006
senior service technician
Argus electronics
01.2002 - 01.2004
Pre degree - undefined
Kerala University
NCVT -
Industrial Training Institute
Section name
Computer Skills-MS OFFICE, AUTOCAD
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Place: Muscat
Date: 2025-09-20 Sreejith