Aziz Mohammad Sunesara
Muscat,Sultanate of Oman
Summary
Results-driven ITMS / NOC / Infra Team Leader with 13+ years of experience in IT infrastructure, incident and change management, and leadership. Proven expertise in maintaining high-performance, secure environments, and managing cross-functional teams to deliver optimal IT solutions. Skilled in implementing ITIL-compliant processes and leveraging modern technologies for continuous service improvement.
Overview
17
17
years of professional experience
Work History
FO / ITMS Infra Team Leader (NOC)
Ooredoo Oman
, Oman
09.2014 - Current
- Managed incident and change management processes to minimize service disruptions.
- Led IT infrastructure management and ensured system availability and performance.
- Supervised network operations and executed performance troubleshooting.
- Established and maintained KPIs for service desk performance.
- Implemented ITIL best practices for change and incident management.
- Provided leadership in team performance and professional development.
- Managed resource allocation and budget planning.
- Generated technical documentation and comprehensive reports.
Network / Server Administrator
Digital World LLC
, Oman
03.2013 - 08.2014
- Configured and maintained robust network infrastructure.
- Performed advanced troubleshooting and resolved network issues.
- Delivered efficient customer support and technical maintenance.
- Enhanced system performance through proactive monitoring.
Servers Network Support Engineer
Palansoft
Ahmedabad, India
02.2009 - 12.2012
- Installed, configured, and maintained network hardware and software.
- Provided technical support for LAN/WAN connectivity issues.
- Implemented maintenance and updates for optimal performance.
Education
Bachelor of Science - Information Technology
Diploma - Computer Science
Skills
- IT Infrastructure Management
- Incident and Change Management (ITIL)
- Network Operations and Monitoring
- Team Leadership and Mentoring
- Technical Troubleshooting and Support
- IT Service Management (ITSM)
- Stakeholder Collaboration
- Process Improvement and Optimization
- Project Coordination and Execution
- Training and Team Development
- Documentation and Reporting
Certifications And Skills
- MCSA: Windows Server 2008 / 2012 R2 / Exchange 2013 / 2019
- CCNA (Routing, Switching, Security), CCNP (WAN Routing, MPLS)
- ITIL Foundation, Agile Scrum
- CompTIA A+, N+
- MCTS: Windows 7/8/10, Red Hat 4.0/5
- Monitoring Tools: HP NNMI, PRTG, Sitescope, OEM
- Database Skills: MySQL, Oracle, MS SQL
Languages
Hindi
First Language
English
Advanced
C1
Arabic
Upper Intermediate
B2
Russian
Upper Intermediate
B2
Gujarati
Proficient
C2
Personal Information
- Date of Birth: 11/06/85
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
FO / ITMS Infra Team Leader (NOC)
Ooredoo Oman
09.2014 - Current
Network / Server Administrator
Digital World LLC
03.2013 - 08.2014
Servers Network Support Engineer
Palansoft
02.2009 - 12.2012