AYE NYEIN PHYU
DHOFAR ,SULTANATE OF OMAN
Summary
Engaging Guest Relations Specialist skilled in reservation management and thriving in high-pressure environments. Utilises effective complaint resolution and upselling techniques to enhance guest satisfaction and brand visibility. Focused on fostering positive experiences that drive customer loyalty and business growth.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Hostess
Vintage Pub
2026.04 - 2026.07
- Handled guest inquiries and complaints promptly, ensuring the positive atmosphere.
- Managed reservations and seating arrangements for smooth operations.
- Maintained reception area stock of important forms and brochures.
- Assisted in setting up and clearing tables for improved dining experience.
Waitress & Cashier
Al Majid Jawad Pa Pa John's Pizza International Brand
2022.01 - 2024.09
- Delivered exceptional customer service, contributing to increased guest satisfaction.
- Resolved customer complaints swiftly, fostering a positive dining atmosphere.
- Managed cash register operations, ensuring daily transaction accuracy and smooth service flow.
Food & Beverage Hostess
Sedona Hotel
Yangon
2021.01 - 2022.02
- Welcomed guests warmly, contributing to positive dining experiences.
- Managed reservations, improving table turnover and ensuring guest satisfaction.
- Collaborated with management to implement service strategies, enhancing overall ratings.
Hostess
New Yangon Hotel
2019.01 - 2020.01
- Coordinated with waiters, kitchen staff, and management to ensure seamless service delivery.
- Monitored dining areas to enhance guest satisfaction and promptly addressed concerns.
- Maintained cleanliness and organisation of reception and dining area to create welcoming environment.
Sales & Marketing Supervisor
TAIWAN BEAUTY
YANGON
2017.12 - 2018.08
- Analyzed market trends to refine marketing strategies for increased relevance to target audience.
- Collaborated with sales to align marketing efforts, resulting in improved lead quality and conversion potential.
Waitress at banquet (Part time)
Sentosa Golf Club
, SINGAPORE
2015.06 - 2016.11
- Delivered exceptional service to over 500 guests per event, fostering repeat business and positive reviews.
- Managed multiple tables to ensure timely food and drink service, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a positive event atmosphere.
Sales executive ( Part Time )
BATA Shoe Shop
, SINGAPORE
2015.04 - 2016.08
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Produced sales and performance reports and delivered to senior management and stakeholders.
Education
Certificate of Higher Education - Matriculation Examination Passed
B.E.H.S. NO.1 TARMWE
MYANMAR 06/2005 - 03/2015
High School Diploma - Hospitality Management
BIRMINGHAM ACADEMY
SINGAPORE 6 2015 - 11 2017
Basic computer skills -
KMD
Yangon 7 2015 - 9 2015
Skills
- Reservation Management
- Table management
- Guest Relations
- Customer Service
- Guest greeting
- Complaint resolution
- Upselling skills
- Sales techniques
- Brand building
- High-pressure multitasking
- Interpersonal Skills
Certification
- Computer Skills Certificate
- Driving licence ( Sultanate of Oman )
- Employment certificate
Languages
Burmese
English Proficient
Timeline
Hostess
Vintage Pub
2026.04 - 2026.07
Waitress & Cashier
Al Majid Jawad Pa Pa John's Pizza International Brand
2022.01 - 2024.09
Food & Beverage Hostess
Sedona Hotel
2021.01 - 2022.02
Hostess
New Yangon Hotel
2019.01 - 2020.01
Sales & Marketing Supervisor
TAIWAN BEAUTY
2017.12 - 2018.08
Waitress at banquet (Part time)
Sentosa Golf Club
2015.06 - 2016.11
Sales executive ( Part Time )
BATA Shoe Shop
2015.04 - 2016.08
Basic computer skills -
KMD
7 2015 - 9 2015
High School Diploma - Hospitality Management
BIRMINGHAM ACADEMY
6 2015 - 11 2017
Certificate of Higher Education - Matriculation Examination Passed
B.E.H.S. NO.1 TARMWE
06/2005 - 03/2015