Avinash Barquin Arun Singh

Role and responsibilities:

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Contributed to a positive team environment through effective communication and collaboration with colleagues. Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Achievements:

• Nominated as Barista of the Month and ranked Top 4 Barista of the year 2023 in Oman market, consistently delivering exceptional customer service and meeting international Costa standards
• Maintained regular, consistent attendance, and punctuality, and never took sick leave.
• Demonstrated flexibility and reliability by consistently working rotating shifts, including graveyard shifts, without disruption to performance or attendance
• Reliable and efficient team member with experience handling high-pressure drive-thru shifts, consistently delivering excellent customer service and meeting performance targets during busy hours.
• Collaborated effectively with a diverse team of Omani, Filipino, Indian, African, and other nationalities, fostering a positive and inclusive work environment while achieving team performance goals.

Roles and responsibilities:

• Prepare and serve high-quality coffee beverages, maintain a clean and organized workspace, and provide excellent customer service during shifts.
• Oversee daily operations, manage staff, ensure smooth workflow, maintain inventory, and handle customer service issues efficiently during the shift.

Achievements:

• Supervised and mentored a team of 2+ in both stores and airport settings, improving team efficiency by 10% during peak hours and consistently delivering exceptional service.
• Excelled in providing top-tier service to a diverse customer, communicating seamlessly in multiple languages (English, Arabic, Hindi, Tagalog, French, & Spanish), with consistently high customer satisfaction ratings.
• Gained experience handling multiple currencies as a cashier, serving a diverse range of customers including cabin crew, pilots, and airport staff, while adapting to the fast-paced environment in airport branch.
• Handled fast-paced customer service, efficiently preparing high-quality beverages while managing high passenger traffic and maintaining a smooth operation under pressure.