Athul T. M
Muscat
Summary
Results-oriented professional with a BBA in Aviation and over 2 years of experience in high-pressure operational and customer-facing environments. Proven expertise in guest relations, administrative, accountant,coordination, and complex problem-solving for international organizations. Adept at managing high-volume enquiries, maintaining operational records, and utilizing advanced CRM and administrative systems (SAP, Salesforce) to drive efficiency and customer satisfaction.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Junior Accountant (Contract)
Guruvayur Municipality
10.2025 - 12.2025
- Prepared journal entries and entered into system using KSmart
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between Government records and bank statements.
- Assisted with preparation of Annual financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Service Expert for Air India Reservation
Praxis Services
05.2025 - 09.2025
- Managed complex ticketing requests, including date/flight changes, and fare difference calculations for Air India passengers.
- Processed refund requests and cancellation fees with high financial accuracy, ensuring clear communication of timelines to customers.
- Served as the primary point of contact for troubleshooting booking errors and seating preferences to maximize passenger satisfaction.
Celebi Admin Executive Pax
CELEBI Airport Services India Pvt Ltd, Cochin International Airport
09.2024 - 01.2025
- Maintained critical operational records, and supported management in staff-related administrative matters.
- Developed and managed staff duty rosters, aligned with real-time airline flight operations.
Passenger Service Executive
CELEBI Airport Services India Pvt Ltd, Cochin International Airport
03.2024 - 08.2024
- Executed check-in and boarding gate procedures for Thai Lion Air, ensuring 100% compliance with carrier standards.
- Acted as a Turnaround Coordinator to facilitate smooth aircraft transitions and on-time departures.
- Collaborated with the Thai Lion Air startup team to establish safety protocols and operational efficiency at the Ahmedabad station.
Education
BBA - Aviation
Acharya Institute of Graduate studies
Bangalore, India01-2023
12th - Commerce
Amrita Vidyalayam Chavakkad
Chavakkad, Kerala, India01-2020
10th - CBSE
Indian School Al Wadi Al Kabir
Muscat, Oman01-2019
Skills
Accomplishments
- Supported Ahmedabad Station for Thai lion Air Startup
- Facilitated smooth check-in and boarding procedures to staff, improving their efficiency
- Collaborated effectively with Thai Lion Air staff to ensure safety and compliance with Thai Lion Air Startup.
Timeline
Junior Accountant (Contract)
Guruvayur Municipality
10.2025 - 12.2025
Service Expert for Air India Reservation
Praxis Services
05.2025 - 09.2025
Celebi Admin Executive Pax
CELEBI Airport Services India Pvt Ltd, Cochin International Airport
09.2024 - 01.2025
Passenger Service Executive
CELEBI Airport Services India Pvt Ltd, Cochin International Airport
03.2024 - 08.2024
12th - Commerce
Amrita Vidyalayam Chavakkad
10th - CBSE
Indian School Al Wadi Al Kabir
BBA - Aviation
Acharya Institute of Graduate studies