Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
ARZU RZAYEVA

ARZU RZAYEVA

Muscat,Sultanate of Oman

Summary

With over 13 years of dedicated experience in the hospitality industry across the GCC, including the pre-opening hotels in the region, I offer a comprehensive skill set that spans all facets of the profession. My multilingual proficiency enhances my ability to communicate effectively with both B2B and B2C clients, fostering stronger connections through cultural understanding. Additionally, my extensive experience covers a wide range of segments and departments within the hotel industry, including Room Reservations, Events Management, and Sales & Marketing, across Corporate, International MICE, and Leisure sectors. This diverse background equips me with the versatility and insights necessary to excel in my role and consistently deliver exceptional results.

Overview

13
13
years of professional experience

Work history

Associate Director of Sales and Marketing

Alila Hotels
Muscat, Sultanate of Oman
2024.12 - 2025.04

Cluster Properties - Working Remotely from the Muscat Office: Alila Jabal Akhdar & Alila Hinu Bay, Salalah

- Led and managed sales team and strategies for luxury hotel properties, driving revenue growth and expanding market share

- Developed and maintained key client relationships, oversaw sales team performance, and collaborated with marketing to execute targeted campaigns

- Ensured consistent achievement of sales targets through strategic planning, negotiation, and effective account management

Multi-Property Senior Sales Manager

Hilton
Dubai
2023.03 - 2024.11
  • Managing three Properties total of 1600 units
  • Leading the Corporate Segment in Habtoor Palace Dubai, LXR Collection by Hilton
  • Revising company policies and SOPs to align with brand standards
  • Lead efforts in International MICE and Luxury Consortia, overseeing all aspects of these segments' sales and relationships
  • Successfully increased Local/GCC Corporate production by acquiring new accounts and implementing effective strategies
  • Increasing the RFP accounts production by 20% compared to previous years
  • Secured leading partnership deals with luxury brands, including fine jewellery and luxury car brands, in the luxury segment
  • Developed a structured approach to transition from Ad hoc business to volume accounts for International Groups and Corporate clients
  • Maintained and exceeded Groups PACE for Habtoor Palace Dubai, consistently surpassing the previous year's performance.

Cluster Corporate and MICE Sales Manager

Accor
Qatar
2022.05 - 2022.12
  • Pre-Opening Two Luxury Properties Ahead of the World Cup: Rafes Doha, Fairmont Doha

Multi Property Sales Manager (Leisure and MICE)

Shangri-La Group
Muscat
2018.08 - 2022.03
  • Managing Three Properties total of 640 units
  • I significantly enhanced the production within the emerging markets by 50% in the WSL segment within my first year at the company.
  • Introducing new accounts to the property, I generated total revenue of OMR 300,000 solely from group bookings within one year (During the Pandemic)

Lifestyle Events Specialist

Emaar Hospitality Group
Dubai
2016.06 - 2017.12
  • Company Overview: Address Hotels and Resorts
  • Company Overview: pre-opening
  • Address Hotels and Resorts

CRO - Correspondence team

Address Hotels and Resorts
Dubai
2014.12 - 2016.06

Sales Agent

Crown Plaza
Dubai
2013.08 - 2014.11

Reservations Sales Agent

Jumeirah Bilgah Beach Hotel
Baku
2012.03 - 2013.07

Education

Public Relations -

Ataturk University

English Teacher -

Azerbaijan Pedagogical College

Skills

  • Leadership
  • Communication
  • Self-motivation
  • Decision Making
  • Adaptability
  • Time Management
  • Collaboration
  • Rational Thinking
  • Organization
  • Closing
  • Motivation
  • Delegation
  • Planning
  • Negotiation mastery
  • Brand awareness building
  • Promotional campaigns execution
  • Revenue growth management
  • Strategic selling techniques
  • Sales team leadership

Languages

English
Proficient (C2)
Russian
Proficient (C2)
Turkish
Proficient (C2)

Affiliations

  • Yoga
  • Swimming
  • Painting
  • Cultural Activities
  • Reading

Timeline

Associate Director of Sales and Marketing

Alila Hotels
2024.12 - 2025.04

Multi-Property Senior Sales Manager

Hilton
2023.03 - 2024.11

Cluster Corporate and MICE Sales Manager

Accor
2022.05 - 2022.12

Multi Property Sales Manager (Leisure and MICE)

Shangri-La Group
2018.08 - 2022.03

Lifestyle Events Specialist

Emaar Hospitality Group
2016.06 - 2017.12

CRO - Correspondence team

Address Hotels and Resorts
2014.12 - 2016.06

Sales Agent

Crown Plaza
2013.08 - 2014.11

Reservations Sales Agent

Jumeirah Bilgah Beach Hotel
2012.03 - 2013.07

Public Relations -

Ataturk University

English Teacher -

Azerbaijan Pedagogical College
ARZU RZAYEVA