Arman Hosain

• Receiving guest at front desk by greeting, welcoming and directing them

appropriately

• Managing check in and check out process

• Giving guest information about hotel rates and services

• Manage bookings and reservations

• Issue room key cards to guest and direct them to their rooms

• Verifying guest payment's methods

• Compute all guest billings, accurately post charges to guest rooms

• Provides accurate information about local attractions and services

• Enforce rules and policies of hotel

• Maintaining neat and orderly front desk and reception area

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Receiving guest at front desk by greeting, welcoming and directing them

appropriately

• Managing check in and check out process

• Giving guest information about hotel rates and services

• Manage bookings and reservations

• Issue room key cards to guest and direct them to their rooms

• Verifying guest payment's methods

• Compute all guest billings, accurately post charges to guest rooms

• Provides accurate information about local attractions and services

• Enforce rules and policies of hotel

• Maintaining neat and orderly front desk and reception area