Arman Hosain
Front Office Associate
Azaiba, Muscat
Summary
Dynamic hotel receptionist having 2 years experience in hotel industry,
handling various reservations, answering inquiries, discussing hotel services and resolving guest
complaints. With excellent customer service and communication skills seeking a receptionist role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Front Office Associate
Carnelian By Glory Bower Hotel And Resort
Muscat
2021.12 - Current
• Receiving guest at front desk by greeting, welcoming and directing them
appropriately
• Managing check in and check out process
• Giving guest information about hotel rates and services
• Manage bookings and reservations
• Issue room key cards to guest and direct them to their rooms
• Verifying guest payment's methods
• Compute all guest billings, accurately post charges to guest rooms
• Provides accurate information about local attractions and services
• Enforce rules and policies of hotel
• Maintaining neat and orderly front desk and reception area
Customer Service Executive
Zain Property Development
Al Seeb
2020.09 - 2021.11
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Office Agent
Anantara Al Jabal Al Akhder Resort
Nizwa
2019.10 - 2020.07
• Receiving guest at front desk by greeting, welcoming and directing them
appropriately
• Managing check in and check out process
• Giving guest information about hotel rates and services
• Manage bookings and reservations
• Issue room key cards to guest and direct them to their rooms
• Verifying guest payment's methods
• Compute all guest billings, accurately post charges to guest rooms
• Provides accurate information about local attractions and services
• Enforce rules and policies of hotel
• Maintaining neat and orderly front desk and reception area
Education
BSS(Bachelor Of Social Science) -
Tejgaon College Dhaka
Bangladesh 2016.08 - 2019.09
Skills
* Five star hotel experience
* Front desk experience
* Knowledge in IDS System
* Having good communication skills, result oriented
* Willingness to learn to new system, high self-esteem and positive attitude
* Has high level of confidentiality, able to communicate at all level work independently under minimum supervision and ensure most task given are accomplished on time
Timeline
Front Office Associate
Carnelian By Glory Bower Hotel And Resort
2021.12 - Current
Customer Service Executive
Zain Property Development
2020.09 - 2021.11
Front Office Agent
Anantara Al Jabal Al Akhder Resort
2019.10 - 2020.07
BSS(Bachelor Of Social Science) -
Tejgaon College Dhaka
2016.08 - 2019.09