Arlene Estrella

• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

Responsibilities:

· Check the flow of the store from time to time.

· Check the products before the opening and closing of the store

· Encode the delivered new items.

· Assist the customer with their demands,suggestions and complaints.

· Communicate with the shop-owner regarding the sales,order items and other important

matters.

• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Processed orders and sent to kitchen employees for preparation.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Built relationships with customers to encourage repeat business.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Restocked and organized merchandise in front lanes.
• Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
• Assisted with unloading customer carts onto conveyor belt.
• Informed supervisor of front-end product gaps, scanning problems and price mismatching.
• Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
• Handled cash transactions securely, adhering to strict cash handling procedures at all times.