Anwar Said Al Habsi
Muscat/ Omani
Summary
Enterprising Guest Services Supervisor with extensive knowledge of financial success and increasing profit through fantastic customer service, salesmanship and efficient workplace systems. Offering understanding of modern technology and phones and excellent eye for detail. Goal-oriented Guest Services Supervisor with Number years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems. Coordinated Job Title with more than Number years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Guest Service Supervisor
Mysk Almouj Hotel
Muscat
10.2018 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Created and delivered effective training materials and courses.
- Hired, trained and managed team of Number Guest Services Representatives successfully.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Supported team members by offering constructive feedback and coaching as needed.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Monitored team performance to confirm customer service standards were consistently met.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented promotional strategies to increase occupancy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
Guest Service Representative
Mysk Almouj
Muscat
11.2019 - 01.2020
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with variety of services and local attraction information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained accurate and up-to-date records of guest information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
Front Office Assistant
Mysk Almouj
Muscat
10.2018 - 04.2023
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Provided clerical support, addressing routine, and special requirements.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Maintained transaction security by verifying payment cards against identification.
- Developed and implemented office policies to enhance efficiency in operations.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
Education
Tourism And Travel Management, Hospitality.
Typsy Courses
Online Website Hospital Facilities Administration
Lobster Ink Website
Online Courses One Year Receptionist Course -
Oman Tourism College
Muscat 04.2017 - 09.2018
Sultan Qaboos University
Foundation Program 09.2012 - 05.2013
Skills
Guest relations
undefinedAccomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Additional Information
Getting lots of good reviews from happy guests
Timeline
Guest Service Representative
Mysk Almouj
11.2019 - 01.2020
Guest Service Supervisor
Mysk Almouj Hotel
10.2018 - Current
Front Office Assistant
Mysk Almouj
10.2018 - 04.2023
One Year Receptionist Course -
Oman Tourism College
04.2017 - 09.2018
Sultan Qaboos University
09.2012 - 05.2013
Tourism And Travel Management, Hospitality.
Typsy Courses
Hospital Facilities Administration
Lobster Ink Website
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