Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Hi, I’m

ANWAR AHMED ALHABSI

Muscat,OMAN
ANWAR AHMED ALHABSI

Summary

Service oriented professional with over 7 years of experience working with hospitality industry, facilities and telecommunication sector. With expertise in Hotel Operations, sales and marketing, customer service and supervising.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

13
years of professional experience

Work History

Alimed Group LLC
Torrance

Properties Manager
01.2020 - 10.2024

Job overview

  • Ensure facilities are well managed and overall maintenance.
  • Marketing and business development.
  • Conduct on site tours of available spaces.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Handled resident complaints and expedited maintenance requests.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

Dar es Salaam Serena Hotel
Dar es Salaam, Tanzania

Sales and Marketing
10.2013 - 03.2017

Job overview

  • Contracts preparation for corporate clients.
  • Sales call/visit this was the act of going out to visit different private and public offices, NGO, Bank, Embassy, Travel Agents, contactors and many other by making appointment to the customers through email or phone call, and later on preparation of a report for all the places that you have visited as per day you have to make three visits to different places.

Dar es Salaam Serena Hotel
Dar es Salaam, Tanzania

Sales and Banqueting, front office operations, Back office operations and House keeping
10.2013 - 03.2017

Job overview

  • Reservation for new events, advising customers upon the budgeting of the events, preparation and organization of the event, reservation for individual and groups clients requiring for rooms, check in guests, room reservation and booking handling.

Tigo
Dar es Salaam, Tanzania

Sales Operations
07.2011 - 01.2017

Job overview

  • New customer registrations into the network, internet configurations, customer advisor, marketing for Tigo products and services onto the public, act as a representative of the company to the public and as well raising the sales of the Tigo Telecommunication Company.
  • Analyzed customer feedback in order to improve processes related to sales operations.
  • Ensured compliance with all applicable laws related to sales operations.
  • Maintained accurate records of all sales operations activities including budgets, resources.
  • Contributed ideas for improving internal processes related to sales operations.
  • Suggested improvements to current internal practices regarding inside sales operations.
  • Provided support during implementation of new software systems related to sales operations.
  • Ensured compliance with company policies and procedures related to direct sales operations.
  • Recommended improvements in processes or procedures related to sales operations.
  • Ensured compliance with applicable laws governing sales operations.
  • Evaluated existing processes and procedures related to sales operations.
  • Managed daily administrative tasks associated with advertising sales operations.
  • Assisted in training new employees on processes related to sales operations.
  • Developed and implemented sales operations processes to improve customer satisfaction.
  • Developed a deep understanding of company policies and procedures regarding sales operations.

University of Iringa
Iringa, Tanzania

Volunteering in creating cultural and environment awareness And promoting tourism for sustainable development
10.2011 - 07.2014

Job overview

  • Promoting tourism by visiting designation sites, awakens people and the youth who don't really know what tourism is concerned, discussing the challenges, solutions and good future of the tourism industry.

Education

The University of Iringa
Iringa, Tanzania

Bachelor from Cultural Anthropology and Tourism
07.2014

University Overview

Tourism Hotel Management, Management Accounting for Hospitality and Tourism, Tour operation Management, Travel Agency Operations, geography of tourism, environmental law, Tourism policy and planning, Natural Heritage Conservation and Management, Tourism Marketing, Entrepreneurship in Tourism Industry, Ecotourism Management, Tourism Photography, Work, Organizations and Tourism, Public Relations and Advertising.

Skills

  • Hotel operations
  • Opera system
  • Customer service
  • Hosting skills
  • Computer literacy

References

References
  • Dr. Florian Mtey, Principal, National College of Tourism, P.O.Box 9181, DSM, florianmtey1@gmail.com
  • Dr. Rehema Alison Feleke, CEO, Alimed Group LLC, 5830 E 2nd St Suite 94882, Casper, WY, 82609, Rehemafeleke@gmail.com
  • Hosea Mpogole, PhD, Deputy vice chancellor for resource management, UNIVERSITY OF IRINGA (UOI), P.o box 200, Iringa, Tanzania, hpogole@yahoo.com

Languages

English
Proficient
C2
Arabic
Elementary
A2

Timeline

Properties Manager
Alimed Group LLC
01.2020 - 10.2024
Sales and Marketing
Dar es Salaam Serena Hotel
10.2013 - 03.2017
Sales and Banqueting, front office operations, Back office operations and House keeping
Dar es Salaam Serena Hotel
10.2013 - 03.2017
Volunteering in creating cultural and environment awareness And promoting tourism for sustainable development
University of Iringa
10.2011 - 07.2014
Sales Operations
Tigo
07.2011 - 01.2017
The University of Iringa
Bachelor from Cultural Anthropology and Tourism
ANWAR AHMED ALHABSI