ANKUSH MANOHARAN

• Collaborate with senior leadership to define and implement enterprise-wide change programs aligned with PDO's IT strategic goals and driving digital transformation.
• Directed adoption of transformative digital initiatives such as Windows 10 implementation, Windows 11 (Ongoing), Records Management, Data Analytics Program and bot deployments, minimizing resistance and maximizing employee engagement.
• Lead development of comprehensive change management strategies, including communication plans, sponsor roadmaps, training, and resistance management
• Establishment and management of a team of 5 Change Management Consultants contributing to IT Change Management Office (CMO)
• CMO team's annual work plan, setting objectives, performance metrics, and expected outcomes in collaboration with IT teams
• Design both centralized and project-specific change management frameworks, focusing on communication standardization, approval processes, and governance mechanisms
• Drive continuous improvement through sharing best practices, creating new tools, and refining Change Management approach
• Publish regular Change Management Dashboards for IT leadership to track progress and user adoption of strategic IT programs
• Manage monthly IT newsletter and leverage IT intranet portal to distribute project-related materials to users
• Foster teamwork and collaboration by providing CMO team with clear direction, objectives, and guidance
• Serve as Change Lead for Digital Collaboration, Records Management, Bayanat (Corporate Information Factory)
• Develop tailored Change Management Strategies for each program, including stakeholder identification, readiness assessments, and impact analyses
• Identify and mitigate people-side risks, anticipate resistance, and develop targeted mitigation plans
• Create actionable and targeted change plans, including communication, sponsorship, coaching, training, and resistance management
• Establish and deploy sustainable Change Network to support ongoing change initiatives
• Deliver targeted communications and training to various stakeholder groups, managing training delivery and measuring effectiveness
• Design and track Change KPIs, monitor adoption rates, and implement course corrections where necessary

Change Consultant for ERP transformation program with Qatar Armed Forces.

• Stakeholder Management, Executive Leadership Alignment & Change Agent network
• Change Impact and Change Readiness
• User Adoption, Readiness and Role Alignment
• Learning & Development, TNA
• Strategic Communication and Awareness Planning
• User Role Alignment to Technology Change
• RFP response creation, Effort estimation

Business Change Management Lead for Transformation of Business Support Systems (Dec’15 – May'18)-Onsite for largest telecom operator in KSA for diverse business units - change strategy & plan, communication plan, benefit realization, impact and readiness assessments, end user trainings, engagement of stakeholders, impacting over 18000 users.

Roles and Responsibility:

• Lead - Business Change Management track for Saudi Telecom Company (STC) in BSS Transformation project.
• SPOC for coordination among the various vendors and PMO for STC BSS transformation Program.
• Responsible to Track and present OCM reports for Weekly Status reports, Program Delivery Board and STC Management.
• Solely responsible for analyzing, planning, scheduling, coordinating, and reporting the training activities for Trainers and End Users impacted by different deployments within the program.
• Responsible to create actionable deliverables for the change management levers: Training plan, Communications plan, Change Impact Analysis, Benefits Tracking and Stakeholder Management.
• Integrate change management activities into project plan.
• Manage stakeholders.
• Define and measure success metrics and monitor change progress.

Organization Change Management Consultant (Mar’15 – Oct’15)-Onsite for SAP Hana Implementation in one of the three Merchant pelletizing plants in the world, Bahrain.

Approach: ASAP Methodology

Roles and Responsibility:

• Assessing Change readiness using end-user surveys and executive interviews.
• Executing Change Impact Analysis, assessing the overall impact of a change and mitigating the risks identified based on the level of impact.
• Developing and executing a strategic and tactical change management strategy.
• Identifying and engaging key stakeholders in the change effort.
• Delivering executive and end-user OCM presentations (project awareness sessions),
• Mapping SAP Roles for end users (Job Role Mapping).
• Monitoring Business Readiness (people, process & technology) on Go-Live.

• HR Policies
• Recruitment and Selection Process
• Employee On-Boarding and Induction
• Employee Database Management
• MIS Reports
• Training & Development
• Performance Management System
• Leave Management
• Employee Relations, Welfare and Safety
• Exit Process