ARUNJITH A
Barsha,UAE
Summary
Detail-oriented Assistant Manager offers more than 16-years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Malabar Gold & Diamonds
Al Barsha, United Arab Emirates
08.2020 - Current
- Monitored customer preferences to determine the focus of sales efforts.
- Maintained a consistently high level of customer service
- Learned and managed all operational aspects of the store including operating the safe, registers, cash handling, etc.
- Created and promoted a genuine and caring customer service attitude for employees while adhering to the store policies.
- Responsible for all store functions and procedures in the absence of the Store Manager.
- Managed employees and work schedules for multiple shifts.
- Verified and audited the accuracy of the inventory as well as deposits on a daily basis
- Provided leadership resulting in an increase in sales, service, and profitability
Senior Sales Executive
Malabar Gold & Diamonds
Al Barsha, United Arab Emirates
06.2017 - 07.2020
- Developing sales strategies and setting up goals.
- Contacting customers and potential customers over calls, emails, and even in person.
- Handling and resolving client queries and complaints.
- Creating and maintaining customer relationship management data.
- Achieving daily, weekly and monthly sales targets.
Junior Sales Executive
Malabar Gold & Diamonds
Al Qusais, United Arab Emirates
02.2014 - 05.2017
- Presenting and selling of products/services using well - mannered communication skills to existing and prospective customers.
- Upselling, Cross Selling to the potential customers.
- Establish, develop and maintain positive business and customer relationships.
- Coordinate sales effort with team members and other departments.
- Reach out to customer leads through followups.
- Continuously improve through feedback
- Handling and resolving customer problems and complaints to maximize satisfaction
- Analysis of the needs of existing/potential customers to meet their requirements.
Sales Executive
Malabar Gold & Diamonds
Erode, Tamil Nadu, India
02.2008 - 12.2013
- Recommended merchandise to customers based on their needs and preferences.
- Contacted other store locations to determine merchandise availability.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Diploma in Welding Technology -
INSTITUTE OF WELDING TECHNOLOGY
KOZHIKODE, KERALA03-2007
High School Diploma -
HIGHER SECONDARY BOARD, KERALA
KOZHIKODE, KERALA03-2006
High School Diploma -
GOVT. MODEL HSS KOZHIKODE
KOZHIKODE, KERALA03-2004
Skills
- Task Delegation
- Operations Management
- Sales monitoring
- Cost Reduction
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Timeline
Assistant Manager
Malabar Gold & Diamonds
08.2020 - Current
Senior Sales Executive
Malabar Gold & Diamonds
06.2017 - 07.2020
Junior Sales Executive
Malabar Gold & Diamonds
02.2014 - 05.2017
Sales Executive
Malabar Gold & Diamonds
02.2008 - 12.2013
Diploma in Welding Technology -
INSTITUTE OF WELDING TECHNOLOGY
High School Diploma -
HIGHER SECONDARY BOARD, KERALA
High School Diploma -
GOVT. MODEL HSS KOZHIKODE
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