Anitha Benadic
Operations Officer
Colombo-13,Western
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals.Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Coordinate and manage daily operations in organization Lead teams, problem solve and work well under pressure. Have excellent computer skills in for operations management.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operations Officer
VFS Lanka Pvt. Ltd.
Colombo-10, Western
04.2019 - 03.2022
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Maintained constructive client and vendor relationships.
- Verified compliance with best business practices throughout organization.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Collect applications for the visa processing of UK/Australia countries
- Maintain up to date changes of the visa regulations and fees informed by the High Commissions and Consular.
- End of day Financial and other Reports completed to escalate to High commissions.
Education
High School Diploma -
Kingston College International
Colombo 15 05.2015 - 08.2017
Bachelor of Science - Information Technology
London Metropolitan College
Colombo 10.2021 - Current
Skills
Employee performance
Office administration
Operational efficiency
Financial administration
Customer Relations
Relationship building
Singing
I am the Church English Choir Leader since 2020.
References
Mr. Puvanachandran Balenthiran
CIMA qualified Advanced Level teacher
KCI-MUTWAL.
pbalenthiran@gmail.com
+9477-910-4259
Timeline
Bachelor of Science - Information Technology
London Metropolitan College
10.2021 - Current
Operations Officer
VFS Lanka Pvt. Ltd.
04.2019 - 03.2022
High School Diploma -
Kingston College International
05.2015 - 08.2017