ANISH THEKKUTE SATHYAN
BANGALORE
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving issues in vehicles and to meet company productivity and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
OTE Group
03.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Diagnostic Technician
PPS Motors - Skoda
12.2020 - 11.2024
- Joined Skoda as an diagnostic technician / technical expert to resolve major issues in the vehicle.
- Major job was to interact with the technical team from plant to resolve major complains with the vehicles.
- Have experience in using VAS (scanner), Elsa Pro, raise DSS tickets, DMS for resolving diagnosis of the major complains in the vehicle.
- Promoted as team leader to look after 5 to 6 technician to coordinate and do service and minor diagnosis complain using the technician.
- Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with Technical staff.
- Continuously updated knowledge on current testing methodologies by attending relevant training sessions and workshops.
Maintenance Technician
Nasser Bin Khaled Automobiles - Mercedes Benz
11.2014 - 12.2020
- Know to use Mercedes Star, WIS software which is provided by Mercedes Benz to solve and resolve diagnosing complaints.
- Have been awarded as best employ of the year twice in Nasser Bin Khaled Automobiles.
- Have attended many of trainings in Mercedes Benz standards and is been updates in official Mercedes Benz training web page called as SABA.
- Have experience in diagnosing major problems related to electrical and mechanical complains.
- Have experience in solving major diagnosing problems using all the specified tool and equipment’s according to brand standard in Mercedes Benz.
Maintenance Technician
Akshaya Motors - Mercedes Benz
02.2013 - 10.2014
- Went 6 months training for maintenance technician training to Mercedes Benz plant in India from Akshaya Motors Mercedes Benz.
Education
Diploma - Mechanical
MNTI Technical Institute
Bangalore, India 01.2011
Skills
- Mechanical Expertise : Have knowledge on how vehicles work, including engines, transmissions, brakes, steering, suspension, and other systems
- Electrical & Electronic Knowledge : Familiarity with electrical systems, sensors, and diagnostic tools, including OBD-II scanners and oscilloscopes
- Diagnostic Skills : Ability to identify and isolate problems, using diagnostic tools and schematics
- Repair and Maintenance : Proficiency in performing routine maintenance, repairing worn parts, and replacing components
- Hand and Computer Tool Proficiency : Skill in using hand tools, specialized equipment, and computers for diagnosis and repair
- Understanding of Vehicle Systems : A deep understanding of how different vehicle systems work together, such as engine, transmission, electrical, and braking systems
- Knowledge of Modern Automotive Technology : Staying up-to-date with advancements in engine technology, hybrid systems, and electric vehicles
LANGUAGES
English IELTS score over all 6.5
Certification
- Training done in AC System.
- Training done in diagnosis Strategy.
- Training done in electrical system.
- Training done advance technology.
Timeline
Service Advisor
OTE Group
03.2025 - Current
Diagnostic Technician
PPS Motors - Skoda
12.2020 - 11.2024
Maintenance Technician
Nasser Bin Khaled Automobiles - Mercedes Benz
11.2014 - 12.2020
Maintenance Technician
Akshaya Motors - Mercedes Benz
02.2013 - 10.2014
Diploma - Mechanical
MNTI Technical Institute
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