Anand Rathod
Muscat,Oman
Summary
Dental equipment service engineer with 11 years of experience in Dentsply Sirona product maintenance. Proficient in troubleshooting and repairing dental chairs, CAD/CAM systems, autoclaves, and imaging equipment. Proven ability to enhance customer satisfaction through effective problem-solving and technical support. Aiming to leverage technical expertise to drive operational improvements in a forward-thinking organization.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Biomedical Service Engineer
Muscat Pharmacy & Stores LLC
Muscat, Oman
2014.12 - Current
- Owned on-site technical support for dental equipment installation, maintenance, and repairs.
- Took charge of diagnostics and troubleshooting to restore equipment functionality promptly.
- Oversaw inspections, preventive maintenance, and calibration aligned with industry standards.
- Owned staff training on equipment use and maintenance to build confidence.
- Accounted for service documentation, including service reports, parts inventory, interactions.
- Managed remote support via phone and email to resolve equipment issues efficiently.
- Led coordination with technical teams to identify recurring equipment problems and actions.
- Owned resolution of difficult customer situations through consistent, efficient service.
- Maintained hygiene compliance by cleaning work areas and equipment thoroughly.
- Applied critical thinking to assess problems, compare options, and select decisions.
- Drove customer service approach to improve satisfaction levels.
Education
Bachelor of Engineering - Biomedical Engineering
L.D. College of Engineering
Ahmedabad, Gujarat, IndiaSkills
- Analytical thinking and problem resolution
- Client assistance and support
- Effective time management
- Detail-oriented approach
- Flexible and adaptable mindset
- Collaborative teamwork
- Project oversight
- Resilience under pressure
Certification
● Basic training Sinius and Intego at Sirona Dental Systems Ltd, Dubai-UAE.
● Special training digital X-ray at Sirona Dental Systems Ltd, Dubai-UAE. Cerec A E-Training Final Test - online training.
● Test technical basics Treatment center- online training.
● Orthophos XG 3D- online training.
● Product Training 2D imaging systems (PAN/CEPH) at DentsplySirona, Bensheim, Germany.
● Product training Sidexis4/Orthophos SL at DentsplySirona, Bensheim, Germany. Product training CAD/CAM –Cerec at DentsplySirona, Bensheim, Germany.
● Special Training Instruments at DentsplySirona, Bensheim, Germany.
● Basic Equipment training for Durr Dental Suction machine and compressor at Durr Dental, Dubai- UAE.
● Webinar Sidexi4- Training for users.
● Technical Webinar for on Sidexis 4 basics, Sidexis database movement and Sidexis4 migration tool & Sidexis XG migration.
● Technical Webinar on Sicat implant 2.0.
● Technical Webinar on Cerec Primemill.
● Technical Webinar on AXEOS.
Timeline
Biomedical Service Engineer
Muscat Pharmacy & Stores LLC
2014.12 - Current
Bachelor of Engineering - Biomedical Engineering
L.D. College of Engineering