AMMAR AL MAMARI
Muscat
Summary
Dedicated and highly accomplished worker with 4 years of experiance, with a proven record in customer service, freelancing, and retail. Eager to leverage a diverse skill set in a challenging position that promotes personal growth while contributing to organizational success. Committed to delivering exceptional results and enhancing customer satisfaction through innovative solutions.
I am also open to exploring different positions within your organization, as I am a quick learner who adapts easily to new responsibilities. I believe this flexibility, along with my eagerness to grow, will
allow me to contribute effectively in various capacities.
Overview
5
5
years of professional experience
Work History
Quality Officer
Omni Digital Experience
03.2025 - Current
- Collaborated with cross-functional teams to identify areas for process improvement and implement corrective actions.
- Trained team members on quality management systems and best practices, fostering a culture of continuous improvement.
- Created detailed reports on quality metrics, presenting findings to management for strategic decision-making.
- Enhanced customer satisfaction by addressing and resolving quality-related issues in a timely manner.
- Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
Awasr
01.2023 - 03.2025
- Delivered excellent customer service by addressing inquiries and resolving issues for clients.
- Performed back-office tasks including data management, processing orders, and coordinating with other departments.
- Handled front office responsibilities by welcoming and assisting customers.
Pull & Bear, Mall of Oman
01.2022 - 01.2023
- Provided outstanding customer service, assisted with purchases, and handled complaints effectively
- Worked closely with management to ensure a seamless shopping experience for customers.
Volunteer
Red Bull Energy Drink
11.2022 - 12.2022
- Coordinated community outreach events to increase awareness of local services.
- Assisted in organizing fundraising activities, enhancing donor engagement and support.
- Developed educational materials for workshops, improving participant knowledge and skills.
- Mentored new volunteers, fostering a collaborative and supportive team environment.
Waiter
Associate Customer Service
01.2021 - 01.2021
- Managed orders, served food, and ensured customer satisfaction in a fast-paced environment.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery, enhancing dining experience efficiency.
- Implemented suggestions for menu improvements based on customer feedback, driving better engagement.
Education
Business Accounting
University of Technology and Applied Sciences
01.2021
High School Diploma -
Jaber Bin Zaid
Wattayah06-2017
Skills
- Multitasking
- Customer Service
- Problem-Solving
- Leadership
- Effective Communication
- Critical Thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Quality issue identification
- Reporting skills
- Conflict resolution
- Staff training
- Time management abilities
- Adaptability
LANGUAGES
English
Native or Bilingual
Arabic
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Quality Officer
Omni Digital Experience
03.2025 - Current
Awasr
01.2023 - 03.2025
Volunteer
Red Bull Energy Drink
11.2022 - 12.2022
Pull & Bear, Mall of Oman
01.2022 - 01.2023
Waiter
Associate Customer Service
01.2021 - 01.2021
Business Accounting
University of Technology and Applied Sciences
High School Diploma -
Jaber Bin Zaid