Amir Ghafar

During my internship at Bank Dhofar in the IT Desk Support department, I gained hands-on experience in providing technical assistance to end users and managing hardware and software tasks in a professional banking environment. I assisted in computer imaging, system upgrades, IP configuration, and setup of new devices, while ensuring compliance with internal IT and security policies. I also resolved basic network and device issues, supported users across various departments, and collaborated with both the hardware and server teams to deliver reliable, efficient IT support services. This experience helped me develop strong problem-solving skills, technical troubleshooting abilities, and confidence in working under pressure in a customer-focused setting.

Assisted customers in selecting appropriate car parts and accessories, ensuring satisfaction, and repeat business.

Developed customer relationships to enhance loyalty and repeat business.

Translated product descriptions, technical documents, and customer inquiries to facilitate clear communication between clients and suppliers.

Founded and operated a business specializing in the sales of PC components, managing customer relations, and inventory.

Developed product knowledge and market strategies to increase sales and customer satisfaction.

Handled order processing, pricing negotiations, and logistics, ensuring timely delivery and quality service.

Managed inventory levels to ensure optimal stock availability and minimize excess holdings.