Cooking, Quran reading, Swimming, Learning new skills, exploring new ideas
Open To Work
AMINAH NAKIYEMBA
Al Ghubrah,DA
Summary
A dynamic hospitality professional seeking a challenging role within a reputable organization, leveraging extensive experience gained in both the home country and Dubai (UAE). Proven ability to execute tasks and responsibilities efficiently and effectively, ensuring exceptional service delivery. Recognized for dedication, reliability, and a strong commitment to continuous learning and improvement. Eager to contribute to a team-oriented environment while enhancing guest experiences through outstanding service.
Overview
10
10
years of professional experience
Work History
House Manager
OMAN
04.2024 - 04.2026
- Oversaw daily household operations, ensuring optimal functionality and maintenance of living environment.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
Waitress
Al Khaymar Restaurant and Café
02.2019 - 03.2020
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Monitored dining area cleanliness, ensuring compliance with health regulations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used cash registers and credit card machines to cash out customers.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Greton Hotel Kampala
01.2016 - 01.2018
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Monitored dining area cleanliness, ensuring compliance with health regulations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Hotel, Resort And Restaurant Management
PEARLCREST HOSPITALITY INSTITUTE
UGANDA05-2015
Skills
- Customer service
- Food safety and hygiene
- Superior coordination skills
- Problem solving
- Critical thinking
- Excellent verbal communication skills
- A desire to help
- Active listening
- Financial management
- Menu planning
- Quality service
- Language fluency
Interests
LANGUAGES
Fluent English
Basic Arabic
DECLARATION
I hereby confirm that the above information given is true and correct to the best of my knowledge.
Timeline
House Manager
OMAN
04.2024 - 04.2026
Waitress
Al Khaymar Restaurant and Café
02.2019 - 03.2020
Waiter
Greton Hotel Kampala
01.2016 - 01.2018
Hotel, Resort And Restaurant Management
PEARLCREST HOSPITALITY INSTITUTE