Anood Sudheer

Muscat

Summary

.Seeking diverse opportunities in office administration, office roles, IT internships, or entry-level positions, I excel in administrative tasks, data entry, and office management. My enthusiasm for applying IT skills in practical settings is matched by a strong commitment to learning and contributing to team success. With exceptional organizational skills, effective communication abilities, and a proactive work approach, I am prepared to bring adaptability, enthusiasm, and a robust work ethic to any dynamic work environment.

Work History

Sales Cum Billing

Reliance Smart

Customer Engagement and Assistance: Warmly greeted customers, providing expert guidance and detailed information on product selections to enhance their shopping experience.
Efficient Issue Resolution: Managed customer inquiries and swiftly resolved complaints, ensuring a consistently positive shopping experience.
Sales Optimization: Successfully promoted and upsold products, consistently meeting and surpassing sales targets.
- Accurate Transaction Processing: Expertly processed sales transactions using POS systems, handling cash, credit, and debit card payments with precision.
Comprehensive Record Keeping: Generated and issued receipts and invoices, maintaining meticulous records of all sales and transactions to ensure accuracy and accountability.

Customer Service Associate

Techmahindra

Enhanced Operational Efficiency Spearheaded customer service initiatives, significantly reducing wait times and optimizing service delivery.
Strengthened Community Reputation: Built a strong community presence through unwavering dedication to customer satisfaction and cultivating robust client relationships.
Elevated Customer Satisfaction: Boosted customer satisfaction ratings by proactively addressing concerns and ensuring swift resolutions.
Sales Floor Excellence Demonstrated exceptional sales floor merchandising and sales execution, contributing to increased revenue.
Customer-Centric Improvements: Gathered and analyzed customer feedback, implementing process changes that consistently exceeded satisfaction goals.
This enhanced version emphasizes leadership, proactivity, and specific contributions to customer service excellence, which are attractive to employers in Omani customer service roles.

Education

Bachelor of Vocation in Software Development -

St.Teresa's College

Kerala, India

Diploma in Computer Application: Finance -

Kerala, India

Skills

Customer Relation Management
Communication
Negotiation
Target oriented
Problem-Solving
CRM software proficiency

Problem solving
Technical Proficiency
Sales Strategy
Time Management
Presentation skills

Accomplishments

Outstanding Hostess of the Year 2023
Exemplary Customer Service Executive of August 2023
Best Performer in Sales, October 2023
Employee of the Month, December 2023

Languages

English

Advanced (C1)

Malayalam

Bilingual or Proficient (C2)

Hindi

Advanced (C1)

Personal Information

Passport Number: W2256673
Date of Birth: 04/19/00
Gender: Female
Nationality: Indian
Marital Status: Single

Projects

Academic Project: Grievance redressal system for Colleges

Disclaimer

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.