Summary
Overview
Work history
Education
Skills
Timeline
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ALI AL HASHAMI

Summary

Experienced IT professional with expertise in Dell, Fujitsu, and HP server support, VMware, Oracle PCA, and Windows Server. Proficient in Active Directory management, system upgrades, program installations, troubleshooting, and IT operations. Skilled in backup and restore processes, with a strong focus on delivering technical support and fostering teamwork. Adept at optimising system performance and ensuring seamless IT infrastructure operations. Committed to leveraging technical expertise to drive operational efficiency and support organisational goals.

Overview

16
16
years of professional experience

Work history

Computer Technician

Royal Court Affairs
03.2022 - 03.2025
  • Prepare ESXI OS in Host servers
  • Prepare VMs (Win Servers and Linux)
  • Working with VMware Vcenter
  • Working with Oracle PCA on premise
  • Prepare ISO images (customised OS with software)
  • Hardware health Checkup
  • Working with Domain Control Active Directory
  • Working with Veeam and Avamar backup

IT Support

Channels
02.2017 - 02.2022
  • Take care of all IT assets by Mange Engine
  • Checking of all Servers and Network devices are on and running
  • Working with active directory server
  • Mail Configuration in Microsoft outlook
  • Providing end user supports
  • Formatting PCs, updating and upgrading Windows
  • Share printers on network
  • Engaged end users and answered questions via email, phone, and website live chat
  • Removed and replaced malfunctioning components to correct hardware problems
  • Take care of Access Control devices (activate and deactivate fingerprint access)
  • Responsible for security system CCTV

IT Support

Al Shanfari Aluminum
10.2016 - 01.2017
  • Configuration of mail in Microsoft outlook
  • Providing end user supports
  • Formatting PCs, Laptops and recovery Image of windows

IT Engineer

Italferr S.p.A
03.2014 - 09.2016
  • Configuration of mail in Microsoft outlook
  • Providing end user supports
  • Formatting PCs, Laptops and recovery Image of windows
  • Share printers on network
  • Make order for required PCs or workstation and other Hardware for upgrade
  • Purchase new software which required by company

IT Support

Mezoon International Travel & Tours
08.2012 - 02.2014
  • Sending IT reports to IT department
  • Taking backups for database
  • Troubleshooting servers, network devices
  • Providing end user supports to users
  • Monitoring and troubleshooting network device
  • Documentation of regarding IT process
  • Working with mail domain (Host Excellence)
  • Outlook mail configuration
  • Sharing folders and printers on the network

IT Help Desk

RENNA MOBILE
03.2009 - 08.2012
  • Monitoring servers
  • Checking hard disk capacity
  • Troubleshooting servers, network devices
  • Awareness about group policy and domain
  • Providing end user supports to users
  • Worked in VMware environment
  • Worked with Zimbra mail
  • Documentation of regarding IT process
  • Taking backups using Symantec
  • Outlook mail configuration
  • Sharing folders and printers on the network
  • Formatting PCs and Laptops

Education

Diploma - IT business

Higher College of Technology

Skills

  • Dell, Fujitsu and HP server support
  • VMware
  • Oracle PCA
  • Windows Server
  • Active directory
  • System upgrades
  • Program installations
  • Troubleshooting
  • IT Operations
  • PowerShell
  • Backup and restore
  • Teamwork
  • Technical Support

Timeline

Computer Technician

Royal Court Affairs
03.2022 - 03.2025

IT Support

Channels
02.2017 - 02.2022

IT Support

Al Shanfari Aluminum
10.2016 - 01.2017

IT Engineer

Italferr S.p.A
03.2014 - 09.2016

IT Support

Mezoon International Travel & Tours
08.2012 - 02.2014

IT Help Desk

RENNA MOBILE
03.2009 - 08.2012

Diploma - IT business

Higher College of Technology

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ALI AL HASHAMI