Ali Al Balushi
Muscat,Muscat
Summary
An active, responsible, and talented graduate from Majan College /University of Bedfordshire, capable of working independently and also able to work with teams. A hardworking individual with writing, keyboarding and communication skills. Completed Bachelor’s degree in Finance in July, 2015. Hired by Sohar International Bank SAOG (Bank Sohar) on 23rd of August, 2015. Worked in SME Corporate Banking as an Assistant Relationship Manager in Sohar International Bank SAOG for 4 years and 2 months. Joined Ahli Bank SAOG as a Relationship Manager - SME department in in October 2019. Currently working as a Relationship Manager in SME corporate at Ahli Bank SAOG. An intelligent and hard-working individual with more than 8 years of work experience in the banking industry. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over eight years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Results-driven Relationship Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Relationship Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Ahli Bank SAOG
Muscat, Sultanate Of Oman
10.2019 - Current
- Meeting different corporate clients, attend various customer meetings, understand their requirements and guide them accordingly to their needs and requirements
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Worked with Trade Finance, Credit Risk and Other departments to facilitate communication and deliver personalized solutions to customers.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Handled different corporate accounts, closely monitor them and support clients in case of any issues or requirements
- Prepared fresh credit appraisals for new clients and make enhancement/renewal proposals for existing customers and present them for management approval
- My job duties also include data analysis, credit proposals, explanation and discussion of different issues, documents collection, regular follow-ups with customers for documents collection and overdue settlement
- I also interact and follow up with various departments to get allocated tasks done within time frame to ensure best quality services
- I have also worked in Large Corporate Banking Department as Officer for one year and six months
- I have assisted seniors as well as supported my juniors carrying different tasks effectively
- I have been familiar with Business Proposals, Foreign Remittances, RTGS, Swift, STLs, Term loans, Fixed Deposits, various financial instruments and other job-related tasks including different transfers theoretically as well as practically in System
- Main functions include:
- Working in Moody’s
- Entering Financial data and obtaining Reports from Moody’s
- Preparing scoring matrix and checklists
- Analyzing Financial Statements
- Making Business Credit Proposals
- Client Visits & Preparing Visit Reports
- Customer Service
- Preparing and Analysis of Cash flows
- Execution of various transactions including Swift transfers
- Handing Issues related to various Transactions
- Follow ups with clients or different departments
- Collection of documents and execution of related tasks
- DPD and overdue collection
- Making and maintaining strong customer relationships
- Preparation and completion of documentation processes
- Generating account statements and swift copies
- Providing Solutions on accounts related various issues
- Present Grade:, – SME Corporate (Ahli Bank SAOG)
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Designed and maintained financial models to identify and measure risks.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Utilized financial software to prepare consolidated financial statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Created financial dashboards to provide insights into key performance indicators.
- Worked with Trade Finance, Credit risk and other departments to facilitate communication and deliver personalized solutions to customers.
Assistant Relationship Manager
Sohar International Bank SAOG
Muscat Oman
08.2015 - 10.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Education
Short Courses -
College of Banking And Financial Studies
Muscat04.2021
Bachelor of Arts - Finance
University of Bedforshire
UK07.2015
High School Diploma -
Baluchistan Board of Intermediate And Secondary Education
Quetta08.2011
Skills
- Working with Groups and Teams
- Meeting deadlines & Time management
- Working under pressure
- Preparation and analysis of Financial Statements
- Making Credit Proposals
- Working with Teams
- Strong Interpersonal Skills
- Customer Service Management
- Computer Skills
- MS office, particularly Excel and Word applications towards analysis of financial statements
- Usage of digital libraries and ProQuest
- Working in Finacle and Equation
- Moody’s Analytics
- Account Management
- Business Relationship Cultivation
- Customer Relationships
- Customer Service
- Overcoming Objections
- New Business Development
- Customer Portfolio Management
- Relationship Management
- Portfolio Growth
- Time Management
- Risk Management
- Data Analytics
- Sales Expertise
- Client Relationships
- Business Development
- Critical Thinking
- Written and Verbal Communication
- Customer Relationship Management
- Product Recommendations
- Credit History Review
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of twenty memebers in the development of Customer Data Digital Dashboard.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Balushi/Balochi
Native language
English
Advanced
C1
Arabic
Intermediate
B1
Hindi
Upper intermediate
B2
Urdu
Advanced
C1
Timeline
Relationship Manager
Ahli Bank SAOG
10.2019 - Current
Assistant Relationship Manager
Sohar International Bank SAOG
08.2015 - 10.2019
Short Courses -
College of Banking And Financial Studies
Bachelor of Arts - Finance
University of Bedforshire
High School Diploma -
Baluchistan Board of Intermediate And Secondary Education