plant service supervisor
Plant service supervisor
08.2023 - Current
Hi, I’m
Ali Al Badi
Sohar,Oman
Summary
Competent and accomplished professional with over 10 years of experience in Operation department. Skilled and mature in managing plant commissioning, control operator technician, Hazards, SAP technical, plant operation service and process technician. Organised individual skilled in task, team and project coordination seeks service management position to grow abilities and knowledge. Plans and prioritises well to meet deadlines and achieve key objectives. Customer-focused Service Manager with experience motivating talented teams to achieve KPIs. Transforms practical and industry knowledge into helpful, informative staff and client guidance. Adaptable and proactive for responsive leadership. Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Work history
Strategic and precious metal processingSohar, Al Batinah North Governorate
Operation officer
01.2023 - Current
Job overview
- Promoted to operation officer
- Facilitated cross-functional communication, fostering a cooperative working environment.
- Achieved overall operational efficiency by coordinating interdepartmental activities.
- Contributed to risk management initiatives, bolstering organisational security protocols.
- Organised daily schedules to ensure smooth operation of office activities.
- Coordinated team efforts for increased productivity in daily operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Supported field insurance team with timely processing of enrolments, policy changes, and cancellations.
- Evaluated financial information to detect and investigate suspected fraud.
- Read and correctly interpreted documentation to understand key details and make accurate judgments about data.
Strategic and precious metal processingSohar, Al Batinah North Governorate
Process technician
01.2021 - Current
Job overview
- Promoted as process technician by among all employees in the plant
- Monitored machine operations, ensuring optimal performance.
- Assisted in the installation of new machinery for increased production efficiency.
- Trained new personnel on machine operation procedures, ensuring smooth transition into roles.
- Implemented standard operating procedures for streamlined workflow processes.
- Collaborated with team for efficient process flow improvements.
- Developed technical skills with regular training sessions.
- Executed safety protocols to maintain a hazard-free workplace.
- Contributed ideas during team meetings, fostering creative problem solving and innovation.
- Managed inventory to effectively meet production needs and targets.
- Reported on incidents and abnormalities and took immediate corrective actions.
- Moved stock using forklift truck and safe manual handling procedures.
- Operated automated equipment with strong manufacturing knowledge.
- Tested products to achieve full conformance with company standards.
- Updated batch production records to support management reporting.
- Coordinated labourers and suppliers to meet strict construction deadlines.
- Assisted customers with enquiries, providing exceptional customer service.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Resolved complex issues with strong analysis and investigations.
- Received and resolved customer complaints escalated by staff.
- Devised activity and service plans to meet customer requirements.
- Scheduled shifts based on seasonal demands and staff availability.
- Maintained excellent health and safety standards for continued compliance.
- Recruited high-performing, reliable staff for improved team productivity.
Strategic and precious metal processing
01.2019
Job overview
- Received appreciation certificate as a hard-working employee
Oman aluminum rolling company
Operator at control room
01.2014
Job overview
- Operated rolling mill to reduce coil thickness
Plant service supervisorSohar, Al Batinah North Governorate
plant service supervisor
08.2023 - Current
Job overview
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
- Reinforced company policies amongst team members, ensuring consistent compliance.
- Conducted routine inspections for maintaining high-quality services.
- Achieved customer satisfaction through effective complaint resolution.
- Managed schedules for optimal staff utilisation during peak hours.
- Streamlined processes for improved efficiency in service delivery.
- Facilitated communication between management and staff, fostering a harmonious work environment.
Education
Shinas college of technologySohar, Al Batinah North Governorate
Higher diploma from Electrical Power
08.2008 - 03.2012
University overview
- Graduated with distinction
- Continuing education courses in higher college of technology.
- Coursework in workshop _leader _work as a team_ PTW&LOTO training SAP
Higher college of technologyMuscat
Bachelor of Electrical power from Power Electrical
05.2011 - 03.2012
University overview
- Completed [Buchler] Qualification
- Continuing education courses in [Higher college of technology]
- Focus on [connection- curses]
Skills
- Leadership
- Transferable
- Conceptual
- Teamwork
- Project Management
- Time Management
- Committed
- Analytical
- Communication
- Multitasking
- Problem-solving
- Work Ethic
- Complaint management
- Customer Service
- Customer relations
- Sales techniques
- Interpersonal communication
- Attention to Detail
- Business development
- Training and Development
- Budget control
- Customer complaint management
- Budgetary governance
- Methodical planning
- KPI management
- Staff development
- Reporting and documentation
- Service Management
- Effective leadership
- Computer literacy
- Stock ordering
- Workforce planning
- Motivational leadership
- Vendor sourcing
- Hiring and training
- Business management
- Technology integration
- Financial administration
- Analytical problem solving
- Interdisciplinary collaboration
- Proposal creation
- Compliance understanding
Languages
Arabic
English
Custom
- CPR, AED, and Basic first Aid for Adult, child ,and infant(AshI), international college for engineering and management, 2022
- Wet Gas Training, international collage for engineering and management, 2022
- Techmatic Training for operation, 2022
Personal Information
Title: Operation officer
Affiliations
- Reading- Technologies, History
- Football- Watch, Play
Certification
CPR, AED, and Basic first Aid for Adult, child, and infant at the international college for engineering and management.2021
Wet Gas Training at international collage for engineering and management.2022
Techmatics Training for operation.
Accomplishments
I got promoted after (year) in the job
I got certificate (72 Test Run)
I was a member of a team (Commission)
lead two positions in one time (process technician- operation support service)
Timeline
Operation officer
Strategic and precious metal processing
01.2023 - Current
Process technician
Strategic and precious metal processing
01.2021 - Current
Strategic and precious metal processing
01.2019
Operator at control room
Oman aluminum rolling company
01.2014
Higher college of technology
Bachelor of Electrical power from Power Electrical
05.2011 - 03.2012
Shinas college of technology
Higher diploma from Electrical Power
08.2008 - 03.2012
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