Ali Al Alawi
Sur,Oman
Summary
Accomplished professional specializing in process improvement and strategic planning, with proven proficiency in MS Office and critical thinking. Demonstrated success in process redesign and optimization, enhancing team collaboration on KYC projects. Strong networking and communication skills, excelling in report writing and organizational tasks. Capable of multitasking under pressure while consistently achieving business objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Head of BancaTakaful
Muzn Islamic Banking- NBO
Muscat, Oman
2023.08 - Current
- Partner across product, retail, and takaful teams to drive bancatakaful proposition launches.
- Enhanced banca sales persistency by implementing effective sales processes, resulting in reduced cancellations.
- Strengthened sales outcomes by delivering onsite support and closely monitoring team performance.
- Lead training sessions covering bank priorities, incentive plans, and sales method recommendations.
- Oversaw performance of implanted staff at bancatakaful partner sites to ensure effective operations.
- Prepare sales reports and manage follow-up across sales channel consistently.
- Improve sales effectiveness by resolving banking-related queries for assigned channel staff quickly.
- Prepared contest sales packages for distribution to sales channels, contributing to overall sales growth.
- Maintain full compliance with audit requirements and align practices to bank policy.
Shariah Auditor
Muzn Islamic Banking- NBO
Muscat, Oman
2019.12 - 2023.07
- Improved compliance and consistency by evaluating product structuring policies and procedures in bank operations.
- Provided course support by coordinating materials and assisting training delivery activities.
- Evaluated internal control and risk management processes, recommending improvement opportunities.
- Led external sharia audit teams from planning through final reporting deliverables.
- Followed up submitted product policy documents, SOPs for Sharia Supervisory Board approval.Internal Risk Committee (IRC), and Board Risk Committee (BRC). procedures in the overall bank operations.
- Engaged with Risk, Shariah Compliance, and Credit Administration on daily product activities.
- Reviewed marketing materials when needed to support brand consistency and campaign readiness.
Branch Manager
Muzn Islamic Banking- NBO
Sur, Oman
2013.10 - 2019.11
- Researched market for new activities, identifying and developing viable business opportunities.
- Increased lending portfolio and profitability through targeted credit expansion activities.
- Built concrete relationships with high-net-worth individuals through consistent, attentive engagement.
- Established staff business targets and tracked progress through regular reporting cycles.
- Managed control procedures, verifying adherence to governance and operating standards consistently.
- Prepared and reviewed monthly branch accounts and profitability statements for accuracy.
- Created and analyzed management information reports for executive stakeholders and decision-making.
- Delivered management updates on competitive landscape and highlighted concerns regarding retail credit pricing.
Customer Service Supervisor
National Bank of Abu Dhabi-Oman
Sur, Oman
2010.05 - 2013.09
- Prepared end of month loan migrations, arranged loan insurance, and reported credit admin at head office.
- Arranged temporary overdraft withdrawals for customers and sent them for manager approval.
- Processed customer letters of guarantee.
- Reviewed branch daily transactions and reported updates when required.
- Followed up on delinquent loans with clients.
- Handled incoming customer calls about bank products and provided responses.
Customer Service Representitive
Oman International Bank-Oman
Sur, Oman
2004.10 - 2010.04
- Processed large cash deposits and withdrawals, ensuring accurate customer record management.
- Executed foreign currency transactions, adhering to established exchange procedures for customer satisfaction.
- Facilitated cheque clearance from other banks through Central Bank of Oman, maintaining compliance with financial regulations.
Education
Master of Science - Human Resources
University of Sunderland
UK /2016 - /2017
Bachelor of Science - Operations Management
Sultan Qaboos University
Oman /1999 - /2004
Skills
- KYC project collaboration
- Strategic planning
- Process improvement
- Process optimisation
- Report writing
- MS Office proficiency
- Organizational skills
- Ability to multitask under pressure
- Critical thinking
- Communication skills
- Networking expertise
- Independent teamwork
Certification
- Certified Takaful Professional, Al-Huda CIBE (2022).
- Certified Shari'a Advisor and Audit (CSAA), AAOIFI (2020)
- Islamic Finance Qualification (IFQ), Chartered Institute from Securities & Investment (CISI) (2017).
- Fundamentals of Islamic Banking, NBO academy of Excellence (2016).
Accomplishments
- Honored a letter of Honored a letter of appreciation for achieving above the target privilage banking accounts (2019)
- Honored a letter of appreciation for branch excellent performance in the year (2015)
- Rewarded by Certificate of Merit as appreciation for the outstanding performance in customer service during the year 2010.
Languages
English
Fluent
Arabic
Native
References
References available upon request.
Timeline
Head of BancaTakaful
Muzn Islamic Banking- NBO
2023.08 - Current
Shariah Auditor
Muzn Islamic Banking- NBO
2019.12 - 2023.07
Branch Manager
Muzn Islamic Banking- NBO
2013.10 - 2019.11
Customer Service Supervisor
National Bank of Abu Dhabi-Oman
2010.05 - 2013.09
Customer Service Representitive
Oman International Bank-Oman
2004.10 - 2010.04
Master of Science - Human Resources
University of Sunderland
/2016 - /2017
Bachelor of Science - Operations Management
Sultan Qaboos University
/1999 - /2004