AL FIE SCHOKMAN
Muscat
Summary
A dynamic, result-oriented Restaurant Operation manager offering focused leadership to drive sales and profitability in highly competitive markets. Twenty Years of operations experience in the F& B industry, 14 years in a managerial capacity. Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Consistently achieved performance goals through enthusiasm, tenacity, and initiative, which compliments knowledge/expertise in Team building, staff training, Customer service, guest relations Purchasing, inventory, Cost controlling, policies and procedures Facilities and safety management Continue performance improvement. Experienced working in a multicultural environment. Noted for outstanding communication skills, both with guests and staff. Resolve problems quickly & effectively to ensure happy customers and employees. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
28
28
years of professional experience
Work History
Restaurant Floor Manager
Italian Barista Cafe ( Al Toobi New Enterprises )
02.2023 - Current
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Operations Manager
The Hub Hospitality LLC
01.2021 - 01.2022
- Managed all Pre-Opening activities
- Manpower planning, compensation, recruitment, training, development & programming
- Handled all Menu development and costing, held full P&L and operating responsibilities of 4 outlets
- Implemented marketing strategies to overcome offseason issues
- Monitoring of the day-to-day operations inclusive of planning, Team Building, and implementation of Daily targets and goals for each crew member.
Multi-Unit Restaurant Manager
Star beans
01.2019 - 12.2020
- Provide inspired leadership for the organization
- Make important policy, planning, and strategy decisions
- Develop, implement, and review operational policies and procedures
- Monitoring and reporting the Daily revenues with relation to food and beverage
- Identify and address problems and opportunities for the company.
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
Restaurant Manager
More Cafe
09.2016 - 12.2018
- Ensuring Best Customer Service
- Handling all staffing responsibilities, including hiring, training, scheduling, and terminating
- Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds
- Providing regular, accurate, computerized reports of operations to owner management.
Operations Manager
Richoux
01.2011 - 12.2013
- Managed all Pre-Opening activities (Site Selection, Construction, vendor relations, purchasing, equipment, operations, setting up systems, policies, and procedures, recruitment, Hiring, and Training of staff)
- Aggressive marketing effort, let franchisor relations, contract negotiations, logistics, and all customer service functions
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Operations Manager
AbalaCafe
07.2007 - 12.2010
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Asst Manager
D'Arcy's Kitchen
02.2005 - 01.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Operations Manager
Ceylon Hospitality Services Pvt Ltd
02.2004 - 01.2005
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems that boosted overall product consistency and reliability.
Asst Manager
Delifrance
01.2000 - 10.2003
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Supervisor
Gloria Jeans
06.1998 - 01.1999
Cashier/Waiter
Kinjou Chinese Restaurant
07.1996 - 01.1998
Crew Member
Pizza Hut
06.1996 - 08.1997
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Collaborated with team members to complete orders.
Education
HACCP Training -
Kimji training institute & BSS world Dubai
05.2012
Management Training -
Shangrilla Bar Al Jissa
07.2008
Barista Skill Course -
Gaggiya
01.2002
Hotel Management Diploma -
Swiss Lanka Hotel School
01.1997
GED -
G.C.E O/L
01.1992
Skills
- Ability to address problems and opportunities for the company
- Leadership
- Staff management
- Data processing skills
- Technical proficiency
- Ability to oversee budgeting, reporting, planning, and auditing
- Ability to develop, implement, and review policies and procedures
Personal Information
Driving License: Holds a Valid Oman Driving License
Timeline
Restaurant Floor Manager
Italian Barista Cafe ( Al Toobi New Enterprises )
02.2023 - Current
Operations Manager
The Hub Hospitality LLC
01.2021 - 01.2022
Multi-Unit Restaurant Manager
Star beans
01.2019 - 12.2020
Restaurant Manager
More Cafe
09.2016 - 12.2018
Operations Manager
Richoux
01.2011 - 12.2013
Operations Manager
AbalaCafe
07.2007 - 12.2010
Asst Manager
D'Arcy's Kitchen
02.2005 - 01.2007
Operations Manager
Ceylon Hospitality Services Pvt Ltd
02.2004 - 01.2005
Asst Manager
Delifrance
01.2000 - 10.2003
Supervisor
Gloria Jeans
06.1998 - 01.1999
Cashier/Waiter
Kinjou Chinese Restaurant
07.1996 - 01.1998
Crew Member
Pizza Hut
06.1996 - 08.1997
HACCP Training -
Kimji training institute & BSS world Dubai
Management Training -
Shangrilla Bar Al Jissa
Barista Skill Course -
Gaggiya
Hotel Management Diploma -
Swiss Lanka Hotel School
GED -
G.C.E O/L
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