Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Reference
Timeline
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Alaya Khamis Al-Hoodar

Al-Batinah- Al-Musannah,Oman

Summary

Bank branch manager with 10 years of experience in leading and managing bank branches, driving growth and profitability, skilled in customer service, communication, and team collaboration. Proficient in effective time management and critical thinking to solve complex problems. Experience in financial planning and ensuring compliance with regulatory requirements. Adapt at building and maintaining relationships with customers and stakeholders. Committed to delivering exceptional results and exceeding targets. Seeking a challenging role as a bank branch manager to utilize my skills and experience and driving business success and providing excellent service to clients. Accomplished [Job Title] experienced in financial services management. Offers skilled business and leadership abilities for significant branch performance progress. Strategic and focused in planning for productive business operations. Talented branch management professional with substantial experience in [Type] services. Directed profitable, productive daily operations through considered planning and leadership. Developed policies and structures to exceed business growth goals.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Bank branch manager

Alaya Khamis Al-hudar
al-Batinah-Al Musannah, Oman
01.2014 - Current
  • Safeguarded bank reputation through stringent operational compliance.
  • Coordinated team rotas to meet branch needs whilst limiting staffing costs.
  • Supplied personalised investment advice to meet customer objectives.
  • Informed customers of changes to products, services and laws affecting current accounts.
  • Devised and implemented compliant underwriting guidelines.
  • Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
  • Compiled business data for statistical analysis.
  • Recruited and trained staff for high-quality branch service.
  • Developed workplace culture for improved staff retention.
  • Built positive customer relationships for optimised branch loyalty.
  • Opened customer accounts and provided smooth onboarding services.
  • Kept accurate operations records for thorough data auditing.
  • Coached banking service teams in providing exceptional customer care.
  • Supervised branch operations to spur continuous improvements and enhance service delivery.
  • Developed plans and strategies to promote continuous improvement.

Education

Bachelor of account -

Ain Shams University
Egypet
/2005 - /2008

Skills

  • Customer relations
  • Business planning
  • Customer service
  • Excels in team leadership
  • Marketing
  • Team building
  • Time management
  • Communication skills
  • Problem-solving
  • Customer-focused
  • Communication
  • Critical thinking

Accomplishments

as manager, my branch got the best branch in performance over the region, 3 times, and one time best branch in customer service over all bank branches.

Certification

  • Attend Manager management( including marketing and sale plan) for one year on 2017
  • Attend Masar RBD leadership program for one year on 2022.


Reference

  • Region manger, Issa Al- Belushi GSM :95333025
  • Branch Manager , Ali Al- Belushi GSM: 99322016

Timeline

Bank branch manager

Alaya Khamis Al-hudar
01.2014 - Current

Bachelor of account -

Ain Shams University
/2005 - /2008

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