Chess
Al-Mutassim Maki
Muscat,Oman
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Team Lead-Project Support
Muscat Engineering Consultancy L.L.C
Muscat , Muscat
08.2014 - Current
- Report on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee production issue directly and implementing timely solutions.
- Directed and supervised team of 5 members in techniques necessary to complete job tasks.
- Participated in cross-functional team-building activities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Involved in preliminary stage of project and financial aspect pre-bid stage to post contractual phase and projects close-up.
- Support projects team projects through projects business plan process and ensures all requirements are met and required documents are prepared to support initiation of projects.
- Provides support to project management team in effective administration of ongoing contracts.
- Track existing contracts renewal/extensions requirements.
- Prepares and presents projects budget performance to management.
- Support Head of Projects & Engineering in the preparation of business plan, AFEs and budget documents.
- Facilitate annual projects budget process, coordinates, and reviews with projects team.
- Manage budget Performance department to produce reports; monthly budget forecasts or mitigations; run cost reports for all contracts and projects; reviews for overrun to working budget; isolates cause and reviews with project team for corrective action; updates VOWD and cash flow on regular basis.
- Manage all contracts, change control, communications with contractors.
- SAP Network Creation/Create Service Entries/Submission of Weekly Time Sheets.
- Accurate and timely input of approved estimates in Contract Cost Engineering System (CCES). Responsible for reporting statistical analysis of CCES approvals, updating user manual of CCES, check one’s own activities in accordance with project plan & client requirement to meet quality standard for the design.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Corporate Business & Merchants Officer
Diners Club International
Muscat
07.2012 - 12.2012
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Signed up with over 10 merchants monthly.
Customer Service Representative
American Express Middle East & North Africa
Muscat
11.2010 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details which resulted in increasing monthly sales by 10%.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bank Operations Officer
Standard Chartered Bank
Muscat
04.2007 - 11.2007
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Recommended new procedures to boost consistency and customer experiences.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales..
- Set up service appointments to handle advanced technical concerns at customer locations.
- Offered basic technical support for clients on wide range of company products.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts - Business Administration
Majan University College
Oman 09.2012 - 06.2016
Higher National Diploma (HND) - Business & Human Resources
College of Banking & Financial Studies
Muscat 09.2009 - 06.2011
High School Diploma -
Muscat International School
Muscat 09.2004 - 06.2006
Skills
Team Supervision
Accomplishments
Won CEO Award for Delivering Outstanding Customer Service & Performance (03/2011)
Interests
Snooker
Travel
Hiking
Timeline
Team Lead-Project Support
Muscat Engineering Consultancy L.L.C
08.2014 - Current
Bachelor of Arts - Business Administration
Majan University College
09.2012 - 06.2016
Corporate Business & Merchants Officer
Diners Club International
07.2012 - 12.2012
Customer Service Representative
American Express Middle East & North Africa
11.2010 - 11.2011
Higher National Diploma (HND) - Business & Human Resources
College of Banking & Financial Studies
09.2009 - 06.2011
Bank Operations Officer
Standard Chartered Bank
04.2007 - 11.2007
High School Diploma -
Muscat International School
09.2004 - 06.2006
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