Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Akhil Ashok

Customer Service Executive
Muscat
Akhil Ashok

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service executive with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Successful customer service executive with seven years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Outgoing customer service representative with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience
3
years of post-secondary education
3
Languages

Work History

Lulu Group International
Muscat

Customer Service Executive
04.2015 - Current

Job overview

  • Corresponded with delinquent customers to collect payments and make billing arrangements.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.

Education

St.Aloysius College Edathua
, Edathua, Kerala

Bachelor Of Science from BSc Physics
05.2010 - 06.2013

Skills

Relationship building

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Timeline

Customer Service Executive

Lulu Group International
04.2015 - Current

St.Aloysius College Edathua

Bachelor Of Science from BSc Physics
05.2010 - 06.2013
Akhil AshokCustomer Service Executive