Ajesh Kumar Thayyullathil
Summary
An experienced and dedicated automobile service professional with over 20 years of progressive experience in the automotive industry. Proven track record of maximizing service department efficiency, revenue, and customer satisfaction. Skilled in managing teams, problem-solving, and utilizing industry-specific software. Fluent in English, Arabic, Hindi, and Malayalam, with a strong commitment to excellence and continuous improvement.
Seeking a challenging role in the automotive industry to leverage my extensive experience and skills in achieving organizational goals and driving customer satisfaction
Overview
23
23
years of professional experience
Work History
Unit InCharge & Senior Service Engineer
Oman Trading Establishment L.L.C
01.2012 - Current
- Provide excellent customer service and maintain strong interpersonal and communication skills
- Handle problem-solving and decision-making with a deep understanding of automotive technology
- Utilize industry-specific software and manage a team to maximize the efficiency, revenue, and productivity of the service department
- Collaborate with parts and accident repair departments to improve overall business performance and profitability
- Achieve the highest levels of customer satisfaction
- Develop and implement strategic plans to increase service sales and customer retention
- Conduct regular training sessions for staff to keep them updated on the latest automotive technologies and service techniques
- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
- Oversee the maintenance of service equipment and ensure compliance with safety and environmental regulations.
Assistant Service Manager
Amana Toyota (VPK Motors Pvt Ltd)
03.2006 - 12.2011
- Liaise with customers to understand their requirements and needs
- Supervise and collaborate with a team of service advisers and technicians
- Ensure effective communication within the team to enhance service delivery
- Manage the scheduling of service appointments to optimize workshop capacity
- Implement customer feedback mechanisms to continuously improve service quality
- Develop and maintain strong relationships with customers to encourage repeat business
- Coordinate with parts suppliers to ensure timely availability of necessary components
- Conduct regular audits of service processes to ensure adherence to company standards.
Service Advisor
Galaxy Toyota
11.2001 - 12.2005
- Act as the liaison between customers and mechanics, advising customers on the best options for resolving automobile issues
- Manage a team with clear and effective communication
- Provide accurate cost estimates and explain the details of repairs and services to customers
- Ensure all service documentation is completed accurately and in a timely manner
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Maintain a detailed knowledge of automotive systems to provide informed advice
- Assist in the development and implementation of customer service initiatives
- Work closely with the parts department to manage inventory and order necessary parts for repairs.
Education
Diploma in Mechanical Engineering - Automotive Engineering Technology
Motilal Nehru Government Polytechnic College
Puducherry, 605008, India01.2003
Diploma in AutoCAD -
Auto Desk Cad Centre
Puducherry, 605001, India2000
SSLC (equivalent to GCSE) -
Jawaharlal Nehru Govt. Higher Secondary School
Mahé, Puducherry 673310, India1997
Skills
- Maintenance Scheduling
- Cost Control
- Remote Support
- Technical solution development
- Maintenance Planning
- Equipment maintenance and repair
- Cost Estimation
Languages
English
Arabic
Hindi
Malayalam
Tamil
Maritalstatus
Married
Attributes
- Honest and hardworking with excellent communication and problem-solving skills.
- Proven ability to work under pressure.
- Strong sense of initiative; autonomous, organized, and responsible.
- Effective leadership skills; capable of building, motivating, and supervising a productive team.
- Experienced in working within multidisciplinary settings.
- Proficient in using automotive diagnostic tools and software.
- Strong technical knowledge of automotive systems and components.
- Excellent organizational and time-management skills.
- Ability to analyze and interpret data to make informed decisions.
- Strong customer service orientation with a focus on delivering high-quality service.
- Ability to adapt to new technologies and processes quickly.
- Excellent mentoring and coaching abilities to develop team members' skills.
- Demonstrated ability to manage multiple tasks and projects simultaneously.
- Strong attention to detail and commitment to accuracy.
Personal Information
Driving License: Valid Oman and Indian licenses
Training
- Express Maintenance and Maintenance Reminder System (E.M & M.R.S) Part 2, Toyota Kirloskar Motors Pvt Ltd, Bangalore, India, 02/03/2009, 06/03/2009
- Express Maintenance and Maintenance Reminder System (E.M & M.R.S) Part 1, Toyota Kirloskar Motors Pvt Ltd, Bangalore, India, 12/16/2008, 12/20/2008
- Toyota Service Advisor Level 2 (Master Service Advisor), Toyota Kirloskar Motors Pvt Ltd, Bangalore, India, 03/24/2008, 03/28/2008
- Toyota Service Advisor Level 1, Toyota Kirloskar Motors Pvt Ltd, Bangalore, India, 05/08/2007, 05/12/2007
- Toyota Service Advisor Entry Level, Toyota National Parts Center, Manesar, Gurgaon, New Delhi, 09/12/2005, 09/15/2005
Timeline
Unit InCharge & Senior Service Engineer
Oman Trading Establishment L.L.C
01.2012 - Current
Assistant Service Manager
Amana Toyota (VPK Motors Pvt Ltd)
03.2006 - 12.2011
Service Advisor
Galaxy Toyota
11.2001 - 12.2005
Diploma in Mechanical Engineering - Automotive Engineering Technology
Motilal Nehru Government Polytechnic College
Diploma in AutoCAD -
Auto Desk Cad Centre
SSLC (equivalent to GCSE) -
Jawaharlal Nehru Govt. Higher Secondary School
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