AJAZ MEHDI
Muscat
Summary
Dedicated goal-oriented team manager with 10 years of extensive leadership experience in Nespresso. Committed to meeting team performance objectives, achieving set targets, and providing thorough training. Skilled in setting team goals and developing innovative strategies. Excellent oral and written communication skills, paired with superb time management and leadership abilities, enable effective team leadership and motivation towards success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader/Manager
Nespresso
2019.10 - Current
- Team Supervision: Oversee the daily operations of the boutique, providing guidance and support to team members to ensure a high standard of customer service and operational efficiency
- Training & Development: Mentor and train staff, ensuring they are knowledgeable about Nespresso products, customer service standards, and sales techniques
- Sales Performance: Drive the team to achieve sales targets, monitor individual and team performance, and implement strategies to improve sales
- Customer Experience: Ensure a consistent and exceptional customer experience by leading by example and addressing any customer concerns or issues promptly
- Operational Excellence: Assist in managing boutique operations, including inventory management, cash handling, and adherence to company policies and procedures
- Feedback & Communication: Act as a communication link between the team and upper management, providing feedback on team performance and operational challenges
- Scheduling: Coordinate staff schedules to ensure the boutique is adequately staffed at all times
- Strategic Leadership: Lead the overall operation of the boutique, including setting goals, creating action plans, and ensuring the boutique aligns with Nespresso's brand values and business objectives
- Financial Management: Manage the boutique's budget, monitor financial performance, and implement strategies to increase profitability while controlling costs
- Sales & Business Development: Develop and execute sales strategies to drive business growth, attract new customers, and retain existing ones
- Team Leadership: Recruit, train, and manage the boutique team, fostering a positive work environment that encourages teamwork, motivation, and high performance
- Customer Relationship Management: Build and maintain strong customer relationships, ensuring a high level of satisfaction and loyalty
- Visual Merchandising: Ensure the boutique's visual presentation is aligned with Nespresso's brand standards, creating an inviting and premium environment
- Inventory & Stock Management: Oversee inventory levels, manage stock replenishment, and ensure accurate stock control processes are in place
- Compliance & Standards: Ensure the boutique complies with all Nespresso policies, procedures, and legal requirements, including health and safety standards
- Reporting & Analysis: Provide regular reports to upper management on boutique performance, including sales figures, customer feedback, and operational metrics
- Event & Campaign Management: Plan and execute in-store events and promotional campaigns to enhance customer engagement and drive sales
Coffee Specialist
Nespresso
2018.01 - 2019.09
- Customer Engagement: Provide exceptional customer service by engaging with customers, understanding their preferences, and offering personalised coffee recommendations
- Product Expertise: Demonstrate in-depth knowledge of Nespresso products, including coffee varieties, brewing equipment, and accessories, to educate and assist customers
- Sales Achievement: Drive sales by promoting and upselling Nespresso products, achieving individual and store sales targets
- Tasting Sessions: Conduct coffee tastings to introduce customers to new coffees and educate them about the unique characteristics of different coffee blends
- Inventory Management: Assist in managing stock levels, replenishing inventory, and ensuring that the boutique is well-stocked with products and promotional materials
- Boutique Maintenance: Maintain the cleanliness and visual appeal of the boutique, ensuring that it reflects the premium image of the Nespresso brand
- Customer Relationship Management: Build and maintain long-term relationships with customers, ensuring a high level of customer satisfaction and repeat business
- Feedback Collection: Gather and report customer feedback to the management team to improve product offerings and customer service
- Training & Development: Participate in ongoing training sessions to stay updated on new products, coffee trends, and best practices in customer service
- Operational Support: Assist with other boutique operations as needed, including cash handling, opening/closing procedures, and order processing
Dispatcher/Customer Service
Nespresso
2014.06 - 2018.01
- Coordinating Deliveries: Efficiently plan and coordinate the delivery schedules for Nespresso products, ensuring timely and accurate distribution to customers and retail locations
- This includes monitoring delivery routes, liaising with drivers, and addressing any logistical challenges that arise to maintain high standards of customer service
Education
BBA - Marketing & Human Resource
06.2014
- Project work: Snow cones in Arabia ( https://drive.google.com/open?id=0B-AbcaICpfRJd002MEJVUXlUeWM )
- GPA: CGPA-6.4
Higher secondary school - Entrepreneurship, Commerce
05.2010
GPA: Grade 73%
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
- Problem Resolution
- Dyslexic Thinking
- Motivational Skills
- Remote Team Management
- Workforce Planning
Accomplishments
- Supervised team of [Number] staff members.
Certification
- Viral Marketing and How to Craft Contagious Content(Coursera)
- Business Model Canvas: A Tool for Entrepreneurs
- Sales Coaching (Linkedin Learning)
- Practical Sales Techniques (Udemy)
Languages
English
Hindi
Urdu
Gujarati
Drivinglicenses
- Omani light vehicle
- Indian light vehicle
Personal Information
- Date of Birth: 08/21/92
- Nationality: Indian
- Marital Status: Married with 2 children
Timeline
Team Leader/Manager - Nespresso
2019.10 - Current
Coffee Specialist - Nespresso
2018.01 - 2019.09
Dispatcher/Customer Service - Nespresso
2014.06 - 2018.01
Birla Institute of Technology and Science - BBA, Marketing & Human Resource
INDIAN SCHOOL MUSCAT - Higher secondary school, Entrepreneurship, Commerce
- Viral Marketing and How to Craft Contagious Content(Coursera)
- Business Model Canvas: A Tool for Entrepreneurs
- Sales Coaching (Linkedin Learning)
- Practical Sales Techniques (Udemy)
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