Ahmed Mubarak Yahia
Muscat
Summary
Experienced with troubleshooting wide range of technical issues. Utilizes effective communication to guide users through problem resolution. Knowledge of customer service principles and technical support tools.
Experienced with technical support and assistance in various projects. Uses analytical skills to diagnose and resolve technical issues efficiently. Knowledge of collaborative teamwork and adaptability in dynamic environments. Professional data management specialist prepared to contribute effectively in data entry environments. Proven experience in maintaining data integrity and accuracy, coupled with strong focus on team collaboration and achieving results. Known for reliability and adaptability, with skills in data processing and database management.
Overview
16
16
years of professional experience
Work History
Technical Support
United Nation Association Sudan
03.2003 - 04.2019
- Computer maintenance hardware and software.
- Developing power point presentation for the association activities, in addition to preparing and printing of the workshop documents.
- Resolved complex technical issues by utilizing advanced troubleshooting techniques.
- Established and troubleshot network and data communications systems.
- Improved system functionality for enhanced user experience.
- Managed queries in person, by phone and via email with exceptional customer care.
- Installed new software for users and monitored version and patch update requirements.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Updating of UNA website.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Data Entry Specialist
DHL Express - Operation section
01.2013 - 08.2013
- Inbound shipments section and air services.
- Delivery shipments for UNAMIND, UNFPA, UNICEF, Embassies and companies.
- Supported administrative efficiency through timely completion of tasks.
- Transferred data from physical couples to electronic records.
- Corrected data entry error's to prevent duplication or data degradation.
- Transferred data from paper formats into database systems using keyboard's, data recorders and optical scanners.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Teaching Introduction to Computer Courses
Ahfad University for Women
03.2009 - 04.2013
- The course is organized in collaboration with ALBASHIER ALRAYAH centre for computer studies.
- Setting of computer courses evaluation exams.
- Carried out day-to-day duties accurately and deficiently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Technical Support
Zain Communications Company
03.2010 - 03.2011
- Resolved complex technical issues by using problem solving skills.
- Provided excellent customer service for improved client satisfaction.
- Offered software training sessions, resulting increased team efficiency.
- Streamlined communication processes with the use of effective tools.
IT Section
AGYAL MEDICAL Co. LTD
01.2009 - 12.2009
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Used problem-solving skills to resolve challenges and priorities workload.
- Handled incoming calls and emails, ensuring prompt response.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
Education
Sudanese Secondary School Certification -
ALahlia School
Sudan- Khartoum01.2000
Information Technology
Future University
Sudan- Khartoum 03.2008
Skills
- Technical Support
- System Analysis and Design
- Technical support services
- Self-motivation
- Time Management
- Computer Skills
- Hardware Maintenance
- Ability to Multitask
- Microsoft Excel
- Microsoft Publisher
- Software Installation
- Critical thinking
- Leadership
- Ability to Work in a Team
- Hard Working
- Creativity
- Adaptability
- Communication Skills
- Good time management
- Microsoft Office Word
- Microsoft PowerPoint
- Problem Solving
- Decision Making
References
- Alrashied, Ahmed Altoum, Lawyer, +968 97413768
- Mustafa, Mohamed Awad, Head - Badr Global Care, +968 96098998, Badr Alsama Group Hospital
Languages
Arabic - Fluently
English - Good
Hobbies
Good music keyboard player, Composing instrumentals, Soccer, Table tennis
Timeline
Data Entry Specialist
DHL Express - Operation section
01.2013 - 08.2013
Technical Support
Zain Communications Company
03.2010 - 03.2011
Teaching Introduction to Computer Courses
Ahfad University for Women
03.2009 - 04.2013
IT Section
AGYAL MEDICAL Co. LTD
01.2009 - 12.2009
Technical Support
United Nation Association Sudan
03.2003 - 04.2019
Sudanese Secondary School Certification -
ALahlia School
Information Technology
Future University