Ahmed El-Sayed Ismail Saboula
Data Centre & Field Operation Services
Muscat
Summary
Accomplished Communication Engineer with over 15 years of extensive experience in the telecommunications field, consistently delivering results in high-pressure environments. Renowned for exceptional attention to detail and organizational skills, adept at meeting tight deadlines while maintaining high-quality standards. A dedicated team player, poised to contribute to organizational success and eager to advance into a Field Operations Manager role that leverages expertise and fosters professional growth. Committed to continuous learning and development, with a focus on enhancing practical and managerial capabilities within dynamic and challenging work environments.
Overview
18
18
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Project Engineer & Site Engineer
OMANTEL-SDH retirement project
08.2025 - Current
- Manage Survey Visits & resources allocation for existing Devices.
- Initiate Data Base of Existing active links (Fiber & E1s)
- Manage needed materials quantities for active fiber links including Interfaces, Length and B2B links.
- Manage project delivery to sites.
- Manage Installation of New Devices according to established standards.
- Manage initiating new Database for new devices with its internal & line connectivity.
- Manage Migration plan from retired devices to new Devices.
- Manage provisioning & commissioning.
- Ensured quality control for all aspects of the project, reducing defects and rework.
Project Engineer & Site Engineer
ZOI Oman project
10.2025 - Current
- Manage survey visits & resources allocation for new Devices installation.
- Manage survey visits for new fiber connectivity OLP tests.
- Manage Project materials delivery.
- Manage communication with OMANTEL for sites visits resources allocations.
- Manage installation of Nokia New PSS16II, PSI-M, PSI-4L.
- Manage Software upgrade and commissioning.
- Manage internal & line fiber connectivity.
- Manage sites final commissioning & acceptance.
- Determined and scheduled priorities as required to progress engineering work.
- Improved communication among stakeholders through regular updates and meetings.
Project Engineer & Site Engineer – MTX-OMANTEL-Data Centre Re-innovation & infrastructure project
Alkan East-OMAN
05.2024 - Current
- Manage and supervise the day-to-day operations and activities to offload & dismantle out of services devices, Tx links, fiber connectivity and ensure compliance with the established standards and procedures and continuity of work and to provide guidance as needed.
- Manage co-ordination with OMANTEL stockholders in IP, Transmission, Fixed & Mobile Network to ensure business continuity.
- Manage the plan of live & operational Data centers infrastructure installation including Basket Tray and Fiber runner.
- Manage Data Collection of all Fiber connectivity End-To-End without any service interruptions.
- Manage initiating a Data base of all fiber connectivity in Data centers.
- Manage initiating migration plan & allocate needed fiber cables stock.
- Manage Dismantling old fiber cables, testing and re-use healthy ones.
- Manage fiber cables testing with appropriate equipment including laser source, power meter & OTDR.
- Manage offline Line Fiber Cables, Testing & commissioning.
- Manage & following up of migration plan progress & infrastructure replacement.
- Manage & responsible for Fiber cutover plan for Omantel Data Centers (SOHAR, NIZWA, TCC, GHALA & SEEB).
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Improved communication among stakeholders through regular updates and meetings.
IPCore NOC Supervisor
WE-Data
03.2021 - 04.2024
- Supervise the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work and to provide guidance as needed.
- Daily follow up for New involved projects & service enhancement projects
- Review existing communication & work flow processes.
- Manage Reporting of project / Task progress & milestones.
- Prepare Many types of reports such as but not limited to (Incident reports, NOC achievements, requested Network topology maps).
- Centralized communication interface for follow up to avoid any delay.
- Act as an escalation point for order management managers for provisioning of needed recommendations / experience/technical information as applicable.
- Take necessary decisions in coordination with unit managers to ensure efficiency of operations at all times.
- Daily follow up for pending incidents, and detailed analysis Report of incidents delayed RFO.
- Manage & Accountable for On Spot reports including but not limited to (Incident reports analysis, Detailed Vendor cases with detailed analysis, and NOC workload activities for assessing need HC in co-operation with each department Manager).
- Manage implementing an Acceptance Template for Installed devices matching with NOC Scope.
- Manage facilitating Pending Concerns related to PAC/FAC Certificates for Vendors.
- Participate in a committee to review & enhance Communication & work process workflow.
- Participate in a project for Unified POP names across all corporate sectors for Automation project.
- Manage to follow & avail needed facilities for IPCore-NOC Staff such as, but not limited to (VPN, Laptop…).
- Manage to secure Corporate Security, by confirming removing all resigned staff from corporate tools.
- Contribute to the preparation of the related NOC entity budget and ensure that the activities within a certain project implemented as per the assigned budget.
- Manage and follow up with corporate HR to speed replacement of resigned staff.
- Manage & Follow-up IPTV Services Manage services project & reporting.
- Manage to prepare all needed reports such as, but not limited to (Incidents, Change, Inventory…) for New ongoing Manage service project.
- Managing & accountable for Monthly presentation of all NOC department Activities, Achievements.
- Responsible & accountable for Quarterly, Yearly Achievements for all NOC departments.
- Improved network efficiency by monitoring and optimizing the performance of telecommunications systems.
- Streamlined processes within the NOC, enhancing overall operational effectiveness.
- Implemented incident management protocols, expediting issue resolution and reducing customer complaints.
- Oversaw timely response to critical incidents, minimizing downtime and maintaining service levels.
- Ensured proper documentation of all procedures related to the operation of the NOC was maintained thereby promoting transparency throughout organizational functions.
- Reduced network outages through proactive system monitoring and preventive maintenance measures.
Fixed Broadband Access & Transmission Network Operations Principal Engineer
Etisalat ISP
11.2018 - 02.2021
- Access Network Job Description:
- Network Operations Management of Etisalat Access Network Layer.
- Play the role of Back Office in the NOC for Access Network Operations Layer.
- Accountable and Responsible for the Implementation and Operation of IP DSLAMs (Huawei 560X, Nokia 7330 and Nokia 7302), ATM DSLAMs (Huawei 5100), Access Layer Switches (Huawei 5300) And Access Layer Routers (Cisco and Huawei), Access Layer mini DSLAMs.
- Accountable and Responsible for the Operation of Access NMSs like Huawei N2000 and Nokia AMS 5520.
- Accountable and Responsible for FMC (Fixed-Mobile-Convergence) Access Layer Interconnections Implementation and Operations (Microwave & WI-FI Links).
- Following up Level 1 Incident Access Network Tickets with NOC FO.
- Solving Level 2 / Level 3 Incident Access Tickets within the defined SLA.
- Handling Level 3 unsolved incident Access Tickets with the vendor based on the agreed SLAs.
- Continuous S/W and Firmware upgrading to the new releases for the Access Layer equipment.
- Service Commissioning of the new Access Layer sites (RFS Phase)
- Manage the Vendor committees related to Access layer Operations.
- Testing and evaluating the new solutions and equipment of the Access Network with Engineering Teams & Vendors.
- Transmission Network Job Description:
- Network Operations Management of Etisalat Transmission Network Layer.
- Play the role of Back Office in the NOC for Transmission Network Operations Layer.
- Accountable and Responsible for the Implementation and Operation of EoSDH (Huawei OSN-3500, OSN-2500, RTN620, RTN950) and MetroData-E3.
- Accountable and Responsible for the Implementation and Operation of PTN-910 and PTN- 950 as a Transmission peering devices.
- Accountable and Responsible for the Operation of Transmission NMSs like Huawei U2000 and Huawei T2000.
- Accountable and Responsible for FMC Transmission Layer Interconnections Implementation and Operations (OSN-OSN Links).
- Following up Level 1 Incident Transmission Network Tickets with NOC FO.
- Solving Level 2 / Level 3 Incident Transmission Tickets within the defined SLA.
- Handling Level 3 unsolved incident Transmission Tickets with the vendor based on the agreed SLAs.
- Continuous S/W and Firmware upgrading to the new releases for the Transmission Layer equipment and NMSs.
- Service Commissioning of the new Transmission Layer sites (RFS Phase)
- Manage the Vendor committees related to Transmission layer Operations.
- Testing and evaluating the new solutions and equipment of the Transmission Network with Engineering Teams and Vendors.
- Implement, Configure and Operate the EoSDH for Enterprise Customers.
- Implement the Transmission OPEX Reduction, Congestion Release and Optimization CRs with Engineering and Deployment Teams for different type of TX links (STM-1s, E3s, and E1s).
- Following up any External / 3rd party actions related to the Transmission Network like (TE TX Stations upgrade, TE TX Links re-route, and NTRA TX links tests).
- Plan and implement the possible backup solutions to provide the required redundancy for the critical Transmission links especially on the STM-1 level.
- MSAN Job Description:
- Network Operations Management of MSAN Layer.
- Play the role of Back Office in the NOC for MSAN Operations Layer.
- Accountable and Responsible for the Operating of Etisalat ADSL Enterprise Customers.
- Who connected through Telecom Egypt MSANs.
- Handle global type issues related to MSAN (Cabinet’s Interfaces and Cabinet’s VLANs).
- Play the Focal role to align between all MSAN Teams either external Teams in Telecom.
- Egypt and TE-Data or internal Teams in Etisalat.
- Share in all committees and meetings related to MSAN (inside or outside) Telecom Egypt and TE-Data or internal Teams in Etisalat.
- Share in all committees and meetings related to MSAN (inside or outside).
- Accountable and Responsible for TE Bit Stream Portal.
- Publish MSAN Dashboard Statistics.
- Etisalat MISR Operations Technical SPOC for all issues related to MSAN (inside or outside).
- Accountable and Responsible for the following up of Commissioning the new ADSL
- Interconnections between Etisalat & Telecom Egypt.
- Accountable and Responsible for Commissioning, Manage, O&M for the MSAN Enterprise
- Interconnections (Access or Transmission Interfaces) with Telecom Egypt and TE- Data Teams
- Mentored junior engineers in best practices for problem-solving, fostering professional growth and development within the team.
- Trained staff members and improved engineering application processes.
- Applied development best practices in daily tasks for efficiency and accuracy.
- Reviewed plans, documents, and related materials to assess projected actions and advise on changes.
Field Operation Senior Engineer
Etisalat ISP
03.2016 - 11.2018
- FM SPOC for any issues related to FM tasks and process.
- Manage and Supervise activities and duties in the field team in accordance with quality, productivity and Service Level Agreements and spare parts availability.
- Following up alarms handling procedures and providing technical support.
- Performing PM plan and assign it to team members.
- Initiating rectification plan of Network devices and updating its process.
- Following up the assigned tasks from other teams and reporting its status.
- Participating in more than RFP for Materials and Network devices.
- Reporting FM annual performance to Senior Manager.
- Monitoring existing devices mapping and core nodes needed Expansion.
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
Field Operation Engineer
Etisalat ISP
11.2014 - 03.2016
- Recovering planned and unplanned activities, incidents, PM & acceptance.
- Managing FM zones in parallel with team colleague.
- Manage the field team in accordance with quality, productivity and SLAs and needed materials.
- Reporting FM Zones performance.
- Testing and demonstrating of existing Spare parts and confirm its availability and status.
- Reporting needed proactive actions to avoid sudden failure.
- Weekly reports of planned and unplanned activities.
- Troubleshooting and working on different ADSL DSLAMS such as Alcatel (7330-7302), Huawei IPDSLAMs (5600-5603).
- Working over Huawei Transmission devices such as Metro1000, OSN, PTN includingand Transmission Media “E1, E3& STM1” in child or parent nodes.
- Troubleshooting on cisco routers and Huawei NE-40-acts as PE.
Field Operation Engineer
Etisalat ISP-OutSource
09.2011 - 11.2014
- Recovering planned and unplanned activities, incidents, PM & acceptance.
- Manage the field team in accordance with quality, productivity and SLAs and needed materials..
- Field Maintenance Engineer in Etisalat ISP -Menia Zone till Jun 2012
- Recovering Menia Zone FM Tasks incidents, acceptance and PM.
- Reporting needed proactive actions to avoid unplanned incidents.
- Weekly reports of planned and unplanned activities.
Maintenance and Technical Support Engineer
Al-Jalal company
07.2009 - 06.2011
- Full Troubleshooting of Nortel PBX including Hardware or software problems.
- Troubleshooting Telecommunication Systems.
- Support Troubleshooting and solving any hardware or software problems.
Installation and Maintenance Engineer
Systems Integrated Solution
10.2007 - 06.2009
- Installation and Maintenance Engineer in which, I was responsible for:
- Installing New PBX (Panasonic) including physical installation, formatting with full configuration according to customer requirements.
- Troubleshooting any physical or Software problems.
- Troubleshooting network devices either HW or SW.
Education
MBA - General
Arab Academy For Science And Technology
Egypt 04.2001 -
B.Sc. - Electronics & Communications Engineering
Al-Menofia University
Egypt06.2007
Skills
Leadership and decision-making
Certification
Certified CCNA-R&S (200-120)
Interests
Football, Movies, Tennis, travelling
Timeline
Project Engineer & Site Engineer
ZOI Oman project
10.2025 - Current
Project Engineer & Site Engineer
OMANTEL-SDH retirement project
08.2025 - Current
Project Engineer & Site Engineer – MTX-OMANTEL-Data Centre Re-innovation & infrastructure project
Alkan East-OMAN
05.2024 - Current
IPCore NOC Supervisor
WE-Data
03.2021 - 04.2024
Fixed Broadband Access & Transmission Network Operations Principal Engineer
Etisalat ISP
11.2018 - 02.2021
Field Operation Senior Engineer
Etisalat ISP
03.2016 - 11.2018
Field Operation Engineer
Etisalat ISP
11.2014 - 03.2016
Field Operation Engineer
Etisalat ISP-OutSource
09.2011 - 11.2014
Maintenance and Technical Support Engineer
Al-Jalal company
07.2009 - 06.2011
Installation and Maintenance Engineer
Systems Integrated Solution
10.2007 - 06.2009
MBA - General
Arab Academy For Science And Technology
04.2001 -
B.Sc. - Electronics & Communications Engineering
Al-Menofia University
Personal Information
- Nationality: Egyptian.
- Gender: Male.
- Date of Birth: 9th January, 1985.
- Material Status: Married.
- Military status: Exempt
- E-mail: ahmed.saboula@hotmail.com.
References
Reference upon Request
Football, Movies, Tennis, travelling
Football, Movies, Tennis, travelling