Ahmed Al Farsi
IT Program Leader: Delivers Success Via Innovation, Lean Methods & Strong Leadership.
Summary
Driven Program Management Lead with 7+ years in technology projects, specializing in leading IT transformations and implementing innovative solutions. Skilled in leveraging Lean methodology to achieve cost savings, optimize processes, and utilize systems for maximum efficiency. My diverse project experience combined with strategic planning and strong team leadership ensures successful outcomes.
Overview
7
7
years of professional experience
18
18
Certifications
2
2
Languages
Work History
Acting BCM Lead (BCM, Risk & Audit control)
Oman Post & Asyad Express
11.2023 - Current
- Leading implementation of organization-wide Business Continuity Management System (BCMS).
- Overseeing enterprise risk management, identifying, assessing, and mitigating risks across departments.
- Managing internal audit observations for various departments and ensuring timely resolution.
- Securing the required evidence to respond to state audit investigations and inquiries.
Program Management Lead
Oman Post & Asyad Express
02.2023 - Current
- Manage a portfolio of strategic projects, ensuring their alignment with organizational objectives, timelines, budgets, and quality standards
- Oversee all aspects of project management, including scope definition, resource allocation, risk assessment, progress tracking, issue resolution, and change control
- Lead different cross-functional project teams, providing guidance, feedback, and support as needed to manage daily operations and achieve project goals
- Successfully oversee diverse contract portfolios, ensuring meticulous adherence to contractual clauses and timely achievement of Key Performance Indicators (KPIs)
- Develop and implement project management best practices, tools, and templates to improve project outcomes and increase efficiency
- Provide regular updates and reports to senior management, highlighting project status, risks, and opportunities
- Foster a culture of continuous improvement and innovation, promoting best-practice methodologies and encouraging experimentation and learning.
Project Specialist – Project Management Office
Oman Post & Asyad Express
06.2022 - 01.2023
- Managed the successful implementation of the Chatbot project
- Spearheaded the launch of the first Attestation center, providing essential Foreign Ministry services
- Contributed significantly to enhancing the Business Manager's performance by implementing systematic and periodic progress reporting based on the project plan
- Developed a standardized project report template, facilitating progress tracking and issue reporting
- Enhanced communication among stakeholders by chairing for meetings
- Conduct technical and financial evaluation of bid proposals.
Projects Specialist – Retail & Customer experience
Oman Post & Asyad Express
01.2021 - 06.2022
- Led the development of new websites and mobile applications
- Conducted commercial feasibility analysis for all OP branches
- Managed the project of appointing new business partners and launching 155 new touchpoints
- Improved customer experience processes and created customer service and refund policies
- Conducted data analysis to improve insights on business performance
- Developed SOPs, KPIs, and responsibility matrix of products
- Implemented Thawani payment method for different services
- Managed end-to-end project development from concept to final handover
- Monitored and ensured that departmental KPIs were on track
- Conducted weekly project update meetings
- Managed yearly departmental budget
- Reported updates to cluster head
- Led teams to achieve targets
- Managed cross-departmental projects and tasks.
Application Development Specialist – Information Technology
Oman Post
01.2019 - 01.2021
- Lean Yellow Belt project: Optimizing branch connectivity and achieving cost savings
- Lean Green Belt project: Make HubSpot fully operational
- Project manager and trainer of Gmail (G Suite) implementation
- Enhanced point of sale and QMS systems
- Implemented Workplace, Thawani, and HubSpot applications
- Managed Naql and Awasr services implementation in our branches
- Established ICT department services catalog
- Managed all ICT department projects
- Administered POS, G Suite, Workplace, I Grafix, HubSpot, and other applications
- Project coordinated the first ERP project
- Conducted risk management assessments
- Represented ICT as a member of the crises committee.
Computer Engineer – Information Technology
Oman Post
01.2017 - 12.2018
- Launched and Managed Oman Post Website Point of Sale projects
- Implemented QMS system for the first time in branches
- Troubleshot hardware/software and network/internet problems
- Updating data using SQL
- Focal point of departments IT requirements, IT, and vendors.
Education
Bachelor’s degree - Software Engineering
Higher College of Technology
Skills
Project planning and execution
Team leadership and management
Stakeholder management
Problem-solving
Decision-making
Time management
Agile methodologies
Negotiation
Communication
Critical thinking
Risk management
Certification
Reporting writing workshop: Internal Audit with Influence.
References
References available upon request.
Timeline
Acting BCM Lead (BCM, Risk & Audit control)
Oman Post & Asyad Express
11.2023 - Current
Program Management Lead
Oman Post & Asyad Express
02.2023 - Current
Project Specialist – Project Management Office
Oman Post & Asyad Express
06.2022 - 01.2023
Projects Specialist – Retail & Customer experience
Oman Post & Asyad Express
01.2021 - 06.2022
Application Development Specialist – Information Technology
Oman Post
01.2019 - 01.2021
Computer Engineer – Information Technology
Oman Post
01.2017 - 12.2018
Bachelor’s degree - Software Engineering
Higher College of Technology