Ahlam Laouiki

My job revolves around receiving clients, providing them with hospitality, and trying to prepare them psychologically for buying and selling. My job as his Customer Service Manager was to train the entire staff on how to deal with customers and provide an appropriate level of service. Monitoring the work movement in the entire branch.

Enhanced customer satisfaction by efficiently managing all front desk enquiries. Handled appointment scheduling to ensure smooth daily operations. Managed phone calls, resulting in effective communication flow within the company. Maintained an organised reception area for a professional business environment.