Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Ahlam AlBalushi

Ahlam AlBalushi

Public Relations Specialist
Muscat,Seeb

Summary

Sur College of Applied Sciences Graduate, specialised in Public Relations & Design. Bachelor in English Literature from Al Bayan College. A highly talented, leadership and flexible personality with an active participant in all creative endeavours. Two years enrich experiences in Oman Air in Ground Handling & Customer Service. Eight years experiences in Admin, Events management and managing the social platforms of Shahi Foods & Spices company.Now looking for Public Relation specialist, content creator or media professional position with a highly -profile company and an ambitious team.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Full-time
Al Batinah , Suwaiq
11.2016 - Current
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Come up with campaign concepts that make our brand stand out on social media.
  • Develop, schedule and publish content across multiple social media platforms.
  • Share regular updates & reporting on social media.
  • Support the growth of Shahi Food & Spices’ social media audiences.
  • Increasing engagement rates and valuable actions.
  • Create awareness on integrated campaigns, product launches, industry announcements and core content.
  • A part in CSR, to maintain a good reputation and commitments with public & coordinating CSR events.
  • contacts with media to cover brand sponsoring and write news releases.

Trainee Oman LNG

Part-time
Al Sharqiah, Sur
06.2010 - 08.2010
  • Maintained positive working relationship with fellow staff and management.
  • Developed marketing campaigns to increase brand awareness.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Provided support to existing staff on various tasks and duties.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Learning key concepts of event coordinating by participating in trafic symposium event in Salalah.
  • Assisting in ghazi event planing, which take place in Sur during Ramadn.

Ground Handling

Full -time
Muscat, Seeb
04.2014 - 05.2016
  • Kept updated about changes in airline policies and regulations related to ground handling duties.
  • Rich experiences in aviation.
  • Handling passenger inquiries, complaints, and special requests.
  • Providing exceptional service to build brand reputation.
  • Assisting passengers with check-in, boarding, and baggage issues.
  • Managing flight delays &cancellations.
  • Handling emergency situations and coordinating with relevant departments.
  • Working in a fast-paced environment with tight schedules.
  • Juggling multiple responsibilities, such as check-in, boarding, and assisting special needs passengers.
  • Ensuring flights depart on time by coordinating with various teams.
  • Collaborating with airline crews, security personnel, and ground operations.
  • Working as part of a team to maintain operational efficiency.
  • Interacting with travellers from diverse backgrounds and nationalities.
  • Developing cross-cultural communication and empathy.
  • Operates and access in different Passenger Service System (PSS).
  • Handling different airlines system like Oman Air, Emirates, Fly Dubai, Etihad, Swiss and Air Arabia.
  • Dealing with different people from different cultures & ethnicity.

Education

Bachelor - English Literature

Bayan College
Muscat
09-2023

Bachelor - Public Relations & Design

University of Technology And Applied Sciences
Sur
08-2011

Skills

  • Social media marketing
  • Content development
  • Negotiation, leadership, crisis management skills
  • Time management skills

Languages

Arabic
First Language
English
Proficient
C2

Timeline

Administrative Assistant

Full-time
11.2016 - Current

Ground Handling

Full -time
04.2014 - 05.2016

Trainee Oman LNG

Part-time
06.2010 - 08.2010

Bachelor - English Literature

Bayan College

Bachelor - Public Relations & Design

University of Technology And Applied Sciences

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Ahlam AlBalushiPublic Relations Specialist