Adham Humaid Mohamed Al Nuumani
Community Laision Manager (Head Of Marketing)
Muscat
Summary
Results-driven professional with a robust background in community engagement and relationship building, dedicated to enhancing outreach programs and effectively addressing resident concerns. Proven ability to facilitate strategic partnerships that amplify community impact while leveraging strong communication and problem-solving skills to foster collaboration. Committed to driving initiatives forward and creating lasting positive change within the community.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Community Liaison Manager (Head of Marketing)
Renaissance Services SAOG
11.2022 - Current
- Responsible for Client Satisfaction and developing sound working relationships and exceeding customer expectations through regular client interactions and seeking client feedback.
- Preparing the forecasts of occupancy based on which budgets are planned.
- Responsible for client interactions involving regular meetings, Site visits, follow up, etc. to gather the required market information and updating the forecasts and occupancy expectations.
- Specifically identify Client requirements and convey the same to Director of Operations seeking client feedback and ensure the same is implemented to ensure client satisfaction and occupancy growth.
- Conducts and coordinates briefing on behalf of the contract with existing and potential clients and to deliver special presentations to a target audience of potential clients.
- Conducts the review of media coverage business possibilities. To record all news articles and contact the new prospective clients for their requirements and in turn their business.
- Responsible for sending out communications to all existing and potential clients, regularly keeping in touch with prospective clients and keeping the channels of communications open.
- Responsible for preparation of Client service contracts including holding discussions with Client counterparts to modify the service contracts clauses to suit client requirements.
- Responsible for liaising with Finance Department to establish credit facilities for each client.
- To follow-up on Tenders released for the outsourcing of commercial services required at the facility.
- Working out proposals for the client’s additional requirements such as transportation and site requirements through the interaction with the Business Development Dept.
Customer Service Manager
Mace Group
10.2015 - Current
- Driving our workplace experience, sustainability, and technology advancements to the client.
- Updating and maintaining official safety documents, liaise with Oman government authorities.
- Maintaining full financials awareness and control.
- Taking responsibility for meeting KPIs and SLAs defined within the contract.
- Preparing and distributing of quarterly / annual business review information to client’s satisfaction.
- Organizing of fire evacuation and first aid training for employees.
- Managing the delivery of all facilities management services; Soft Services, Hard Services, customers liaison and service contractor management across the client site.
- Taking responsibility for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
- Managing and maintaining building operations to deliver high quality, efficient and cost-effective management of the building.
- Managing operating expenditure, resources, projects, budgeting, produce and present monthly reporting and financial reporting.
- Ensuring risk management, HSE, site safety, audit and inspections are completed and compliant.
- Ensuring that all proposed sub-contracted service providers and suppliers are adequately vetted for management capability prior to award of contract.
Guest Relations Coordinator
Ritz Carlton Hotel Group
06.2014 - 10.2015
- Responsible for assisting the Guest Relations Manager in the recognition of all Ritz-Carlton repeat guests visiting the hotel (100% reliability), and for informing all hotel departments of the guest’s arrivals, special needs and requests, and personal preferences.
- Responsible for maintaining guest history database in OPERA, Cognos & Mystique and producing the Guest Recognition Daily Report.
Concierge
Ritz Carlton Hotel Group
06.2011 - 05.2014
- Developed a strong knowledge of the hotel's facilities and services and of the surrounding community.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- Obtains necessary itinerary tickets.
- Organizes special functions as directed by management.
- To ensure a proper use of the telephone etiquette standards.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Coordinates guest requests for special services or equipment with the appropriate department. Coordinate VIP Guests welcome packages and deliver.
- Handles guest complaints and solve problem to the degree possible.
Front Desk Agent
InterContinental Hotel Group
03.2009 - 05.2011
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Stay one step ahead of guests needs, record and act on their preferences, and handle their messages, requests, questions and concerns.
- Always know what events and activities are on the day’s schedule.
- Jump into other duties when your colleagues need your help.
- Take pride in your appearance and place as a brand ambassador.
Education
Professional Certificate - AI Foundations For Business
Saïd Business School, University of Oxford
United Kingdom 04.2001 -
Professional Certificate - Professional Skills for the Workplace
University California Davis Online
01.2022
Specialization Certificate - Business And Marketing Strategies
University of London
United Kingdom 04.2001 -
Specialization Certificate - Strategic Leadership And Management Specialization
University of Illinois Urbana-Champaign
Unite States 04.2001 -
Professional Certificate - Leading Human Resource Management and Leadership
Macquarie University Online
10.2021
Certificate - Creative Thinking: Techniques and tools for success
Imperial College London Online
09.2021
Certificate - Managing Emotions on Times of Uncertainty and Stress
Yale University Online
01.2021
Certificate - International Security Management
Erasmus University Rotterdam Online
11.2020
Certificate - International Travel Preparation Safety and Wellness
John Hopkins University Online
10.2020
Certificate - Mind Control: Managing your Mental Health during COVID-19
University of Toronto Online
10.2020
Certificate - Corporate Strategy
University of London Online
07.2020
Certificate - Successful Negotiation: Essential Strategies and Skills
University of Michigan Online
07.2020
Certified Manager - undefined
Middle East Facilities Association
06.2018
Certified Manager - ISO 14001:2015 Environmental Internal Auditor
British Standards Institution
04.2018
Certified Management - undefined
Institute of Safety and Health (IOSH)
03.2018
Certified Museum Guides - undefined
Tate Art Museum London
12.2016
The Art of Engagement course - undefined
Vital Few
04.2014
Soft Skills Program - undefined
Leadership
12.2013
Diploma - Hotel Management
Nilai University
01.2008
High school - 12th Standard Science Stream
Gaber bin Zaid High School
01.2001
Skills
- Problem Solving
- Critical Thinking
- Flexibility
- Communication
- Creativity
- Emotional Intelligence
- Attention to details
- Responsibility
- Computer Software and Applications knowledge
- Negotiations
- Marketing
- Writing Skills
Interests
Corporate Strategy and social responsibility, Discovering new ideas and implementation, Reading Facilities, Retail, Tourism and Hospitality topics
Accomplishments
Winner of 2019 Middle East Facilities Manager of the Year award.
Computer skills
- Competent using
- Oracle Applications Cloud.
- Yellow Jacket Safety Tool.
- Opera Total Solution for Hotel Operations.
- Microsoft Office.
- Internet Browsing & Research
Additional
Holder of Omani driving license.
Timeline
Community Liaison Manager (Head of Marketing)
Renaissance Services SAOG
11.2022 - Current
Customer Service Manager
Mace Group
10.2015 - Current
Guest Relations Coordinator
Ritz Carlton Hotel Group
06.2014 - 10.2015
Concierge
Ritz Carlton Hotel Group
06.2011 - 05.2014
Front Desk Agent
InterContinental Hotel Group
03.2009 - 05.2011
Professional Certificate - AI Foundations For Business
Saïd Business School, University of Oxford
04.2001 -
Specialization Certificate - Business And Marketing Strategies
University of London
04.2001 -
Specialization Certificate - Strategic Leadership And Management Specialization
University of Illinois Urbana-Champaign
04.2001 -
Professional Certificate - Leading Human Resource Management and Leadership
Macquarie University Online
Certificate - Creative Thinking: Techniques and tools for success
Imperial College London Online
Certificate - Managing Emotions on Times of Uncertainty and Stress
Yale University Online
Certificate - International Security Management
Erasmus University Rotterdam Online
Certificate - International Travel Preparation Safety and Wellness
John Hopkins University Online
Certificate - Mind Control: Managing your Mental Health during COVID-19
University of Toronto Online
Certificate - Corporate Strategy
University of London Online
Certificate - Successful Negotiation: Essential Strategies and Skills
University of Michigan Online
Certified Manager - undefined
Middle East Facilities Association
Certified Manager - ISO 14001:2015 Environmental Internal Auditor
British Standards Institution
Certified Management - undefined
Institute of Safety and Health (IOSH)
Certified Museum Guides - undefined
Tate Art Museum London
The Art of Engagement course - undefined
Vital Few
Soft Skills Program - undefined
Leadership
Diploma - Hotel Management
Nilai University
High school - 12th Standard Science Stream
Gaber bin Zaid High School
Professional Certificate - Professional Skills for the Workplace
University California Davis Online