ABHINAV PANDEY

• Looking after Sales, Cashiering and Logistics both for Showroom and Service Center comprising of more than 10 brands in boutique
• Co-Coordinating with brand Principles within Switzerland and Dubai for logistics related scenarios for all 10 brands
• Handled watches Service, bridging customer queries to technicians in store and service center headquarters
• Responsible for Customers Receptions, submitting watches with service and other repair requirements
• Handling incoming calls with watches demand and service requirement
• Handling various projects related to Royal members of watch club
• Identified trends and assessed opportunities to improve processes and execution
• Prepared and drafted new policies to benefit company in meeting objectives
• Collaborated with back-office team members to facilitate seamless business execution
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions
• Monitored service after sale and implemented quick and effective problem resolutions

Contributions and achievements:

• Responsible for store opening at Mall of Muscat
• Looking after floor size of 19.100k sq. Ft
• Handling inventory of 60k
• Merchandize request basis business requirement creating space for new allocation
• Managing team size of 30 staffs including locals
• Participating in weekly calls with CEOs and GMs and preparing weekly business summary for the same
• Volunteering marketing activities by coordinating with third party and mall management
• Handling store keeping and cash operations ensuring respective cash management to avoid any complaints
• Ensuring Stock Availability at all time by physical monitoring being part of manual process
• Introducing new ideas of replenishment to avoid any loss opportunity due to challenge in Mall Walk-ins
• Following best practices at all time by exploring experiences as when applicable.

Centrepoint outlet is a large format store retailing four great brands - Babyshop, SHOEMART, Splash and Lifestyle

• Responsible for BOE and Internal Audits and looking after concerning parameters
• Daily team briefing about target versus achievements, important information and incentive plan discussion to boost team’s morale
• Looking after floor size of 14.200k monitoring various brands at a time
• Daily floor walk discussion with dept
• Heads regarding customer experiences, movements of merchandise and their future requirements
• Compliance of business SOPs without fail
• Following vision of company by providing inviting ambience and to delight customers by high end customer service
• Daily analysis of DSR to monitor season wise performance and sales mix vs floor mix and acting accordingly
• Prioritizing business strategy and stock replenishment basis brand wise contribution

• Achieve revenue and profit targets for store
• Monitor and control expenses through efficient store operations
• To control shrinkage by regular inventory check
• Implement plans to maximize sales and meet or exceed budget
• To ensure deposit of cash in company’s Bank Account on daily basis without fail
• Manage cash and payment systems in accordance with company’s procedure and policies
• Work on mission happiness mechanism to provide best customer experience

Key Performance Indicators :

• Increase in talent retention
• Increase in conversion rate
• Accurate and timely preparation / submission / review of reports
• Decrease of loss on account of shrinkage
• Productivity enhancement indicated by increased Sales per Employee 6
• Discipline - Adherence to SOP; respect rules and regulations 8
• Initiative- Willingness to take responsibilities more than just sales
• Customer Service-Efforts to provide world class shopping experience to customer
• Motivation Levels- Ability to cheer others and create positive work environment .Self Driven desire to learn and share 11
• Store Hygiene- Visual Merchandising and House Keeping

• Staff Recruitment & Training
• Smooth operation of Stores
• Merchandise Planning & allocation among all stores
• Sales & Promotions planning & execution
• Building healthy relationship with all valued customers
• Sales Review of Store
• Finding possible spaces for Advertisement & Marketing
• To achieve sales target
• To maintain VM standards in store as per Current VM Guidelines of Brand
• Key Result Area (KRA) - UCB
• Sales target achievement
• Reviewing and evaluating weekly KPI’S achievement
• Cost control & Profitability of stores
• Shrinkage management & Inventory Control
• Store Maintenance & Up keeping
• Petty cash & Bank Transactions Management.

• KRA)
• Manage high standard of service attitude at all times to customers
• Maintain a service attitude with colleagues all time at work with proper Co-ordination, calm approach and positive attitude
• Answer to customer queries, requests or complaints attentively and escalate when required
• Provide needful advice while selecting the product
• To make notes of customer feedbacks and share that with the seniors on timely basis
• Cashiering both in INR and foreign currencies, ensuring the timely cash and FC deposit and maintaining files for the same
• Maintaining the daily sales report

• Accountable for maximum onshore client interaction, updates sharing, team huddles, client compliance work such as daily report, weekly summary, scorecard etc
• Streamlined process migration for three different tasks working with US Clients
• Responsible for process migration in June 2010 for Phase II for US clients
• BPO Accomplishments
• Recognized three times as extra miler for extra initiatives being associate
• Rewarded as C-Sat Champ for client appreciation
• Rewarded as Heroes at Work for RMD-Service Centre
• Rewarded as Shining Star for Travellers process
• Rewarded as Team Lead for First and third Quarter 2011 and First Quarter 2012 for RMD-Service Centre
• Specially recognized for valuable contribution